Job description

Customer Service Representative
Simply Play Kids - Caledon, ON


Simply Play Indoor Playground is an entertainment facility that provides a fun and safe environment for children and their families to play and have their birthday parties. Simply Play is proud to serve our community better for growth and to foster creativity in children aged 0 to 12 years old. We encourage a socially interactive place for kids and our facility provides a 5D cinema for all children, youth and adults.

We are now recruiting Customer Service Representatives (Cashier/Playground Assistant) in Permanent Part-time positions. Note this position requires working on the weekends with full availability and some week day evenings. The number of hours per week will be subject to operational availability upon hire.

Responsibilities but not limited to:

  • Greet customers and assist customers in needs
  • Provide relevant information to our guests; Ensure that guests are aware of pricing, special events, and promotions
  • Explain the play and safety rules of indoor playground and 5D cinema;
  • Ensure guests adhere to site Health and Safety policies and procedures
  • Assist with customers’ inquiries; handle phone inquiries in a professional manner
  • Handle customers’ complaints – provide customers’ a feedback form and minimize hostile situations; assess situations and log complaints; provide sound solutions independently; report to supervisor for escalated matters/inquiries; relay concerns to supervisor whereas needed
  • Enforce waiver policies and process liability waiver for indoor playground
  • Complete sale transactions and POS procedures for indoor playground admission(s)
  • Ensure all visitors into the playground area wear socks and provide pricing information about pair of socks if customers did not bring their own
  • Keep the door gate secure always for in-and-out visitors/children
  • Complete sale transactions for 5D cinema
  • Maintain playground cleanliness and report hygiene matter if any; provide general maintenance on all other areas including the common area of Simply Play
  • Take orders to reserve bookings for birthday parties; make notes of special accommodations from customers
  • Coordinate birthday party events and provide party set up; ensure sanitization of the party rooms as stated in the company’s procedures
  • Assist with birthday party services.
  • Other duties as assigned


  • High school or equivalent
  • Previous hospitality work experience
  • Available to work flexible hours for operational needs
  • CPR or First Aid Certificate preferred
  • Previous POS training or related experience is an asset; able to handle monetary transactions
  • Ability to provide excellent in-person customer service/telephone manner
  • Above average problem solver
  • Work well with children and parents
  • Good communication and interpersonal skills
  • Punctual and reliable with strong work ethics

Job Type: Full-time/Part-time


  • Hospitality: 1 year (Required)


  • High School (Required)


  • English (Required)

Equal Opportunity Employer: At Simply Play, we are committed to an equal opportunity employment which provides an environment that is inclusive and diverse and where our employees are valued and respected.

While we appreciate all interest, only those candidates selected for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship.

Job Type: Part-time
Part-time hours: 20 per week

Salary: $15.50-$16.50 per hour


  • Day shift
  • Evening shift
  • Weekend availability

COVID-19 considerations:
All customers are required to sanitize their hands before entering the facility

Ability to commute/relocate:

  • CALEDON, ON: reliably commute or plan to relocate before starting work (required)


  • Secondary School (preferred)

Work Location: One location

Application deadline: 2023-01-27
Expected start date: 2023-01-30

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Simply Play Kids