Job Analyst I in Toronto

Analyst I

Toronto
Job description

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

Do you have what it takes to build colleague capabilities by creating exceptional colleague experiences that are consistent, connected, and continuous to empower colleagues to own their success through ongoing learning and development opportunities? Are you passionate about challenging the status quo to push beyond expectations to simplify the way we work? If yes, the Colleague E2E team is for you!
We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That’s our unique and inclusive culture. The Colleague E2E Journey team is responsible for the strategic direction of programs that empowers colleagues to continuously develop confidence to meet more customers' needs and achieve their personal career goals with TD.

We want to help you feel confident and contribute to our culture of care, growth, and impact. After all, a better you means a better us!

Job Description

Reporting to the Senior Manager, Colleague E2E, this role will support with the development and implementation of business-specific programs, including design, development, implementation, monitoring, reporting and resolution of issues for a specialized functional area. This specialized area includes supporting driviving colleague engagement through delivery of customer initiatives and programs across North American Customer Operations (NACO). Role will focus on supporting colleagues in delivering best in class customer experience, while supporting agent productivity.

In this role, you will:
  • Work closely with the Cx Delivery team to identify top customer opportunities and deliver initiatives that will support colleague engagement
  • Research, analyze and develop Best in Class solutions designed to address gaps and developmental priorities aligned to business needs
  • Support the implementation, management and monitoring of a consistent, disciplined process when it comes to national campaigns, customer experience, & Mission Ready Initiatives.
  • Lead the development of Cx E2E campaigns aligned to pillar priorities driving Productivity, Cx, & Syndicate Survey results. delivery
  • Support pillars with analysis and tools to drive colleague engagement in Cx Initativies.
  • Build an understanding of BMG support model and how it supports the enterprise & pillars.
  • Provide thought leadership and/ or industry knowledge for demographic based customer/colleague initiatives.
  • Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Lead, motivate and develop relationships with internal partners / stakeholders to develop productive working relationships.
  • Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency
  • Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal requirements, and aligns with business priorities
  • Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
This unique experience will give you an opportunity to develop your business, technical & delivery competencies and will immediately build a knowledge of the BMG support model. We are looking for the following:
  • Support delivery SMEs in executing initiatives with speed and impact.
  • Provide specialized knowledge, advice and/or guidance to various stakeholders and team members
  • Scope of role may have enterprise impact
  • Focus on short to medium - term issues (e.g. 6-12 months)
  • Undertake and complete a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
  • Oversee and/or independently perform tasks from end to end

This is your opportunity to become a trusted partner within the BMG model.

Job Requirements

  • Experience within customer experience roles.
  • Undergoing undergraduate degree
  • Proficient with Microsoft Office (PowerPoint, Word, Excel, Outlook)
  • Bilingual French/English is an asset

Additional Information

This role is work from home eligible within the Contact Center Footprint and will require travel to Toronto for the Moments that matter when the world is safe to do so.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job Family

General

Job Category - Primary

Corporate Development / Strategy / Design

Job Category(s)

Corporate Development / Strategy / Design

Hours

18.75

Business Line

Corporate

Time Type

Part Time

Employment Type

Regular

Country

Canada

**Province/State (Primary)

Ontario

City (Primary)

Toronto

Work Location

TD Centre - South - 79 Wellington Street West

Job Expires

27-Sep-2022
Job Analyst I in Toronto

TD

Toronto