Assistant Director of Care (ADOC)- BSU
At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our RN team, you will provide care to residents in accordance with the standards of practice and offer leadership and guidance to the personal care staff. Extendicare offers rewarding and meaningful work where you can enrich your life and the lives of others.
The Behavioral Support Unit (BSU) is an integral part of the continuum of care to enhance the quality of life for the residents who are living with responsive behaviors and to provide support families with compassion and understanding during their stay on the BSU.
This position is for our Rouge Valley Home, located in Toronto, Ontario.
The BSU is 32 bed area for residents with a primary diagnosis of dementia, who were not managing in their current environment to receive specialized treatment to transition to an appropriate discharge destination.
Reporting to the Director of Care, the successful candidate will lead an interprofessional team to achieve the key performance targets related to clinical outcomes, patient/family experience, staff experience and operational effectiveness.
More specifically, the Assistant Director of Care-Behavioral Support Unit is accountable for overseeing patient care, access and flow through the program, including implementing standardized operational and care processes that drive excellence in resident safety and quality outcomes.
What you’ll be doing
- Understands and commits to the BSU Model of Care and the principles of Behavioural Supports Ontario (BSO)
- Liaise with community partners such as Home and Community Support Services, local hospitals, and community agencies to strengthen partnerships that are critical to the BSU’s success
- Manages the Behavioral Support Unit team to coordinate, manage, organize and prioritize day-to-day patient care activities, staffing and resource utilization for the unit
- Management of operational processes with a focus on issues related to access and flow; patient/family/staff experience and quality & risk and safety
- As a member of the management team, manages and supervises all staff in relation to the Behavioural Support Unit. This includes, direct reports, resident aides and all staff pertaining to recruiting and hiring decisions, job postings and selection, supervision, performance management, performance evaluations, conducting workplace investigations and providing coaching, as well as disciplinary action up to and including dismissal when needed.
- Attend and fully participate in management team meetings and decisions respecting staff and labour relations and maintain confidentiality respecting staff and labour relations issues, including but not limited to: managing grievances by responding to step 1 and step 2 hearings, representing management during labour management meetings (LMM) and acts as a strategic resource and/or member of the bargaining committee representing the employer.
- Provide leadership to the interprofessional team to ensure integrated and comprehensive care planning occurs in order to achieve milestones on the clinical pathway, including leading team meetings, rounds, and huddles
- Monitor and evaluate residents’ progress against the plan of care, and suggests changes based on fluctuating needs and priorities
- Act as the primary liaison for physicians, nurse practitioners, the interprofessional team, families and community partners
- Identify and communicate risks, develop and implement initiatives with the team and leadership to optimize resident and staff safety
- Assist in the development of effective interpersonal relationships within the team through coaching, mentoring, and facilitating difficult conversations
- Support resident flow (including admissions, discharges, and transfers) of residents through a transparent, equitable and standardized process in collaboration with the interprofessional team
- Promote and implement clinical practice standards and evidence-based best practice to improve outcomes
- Work in collaboration with the Chief Medical Office and the Operational Quality team to collect and analyze key performance indicators (KPIs) including preparation and presentation of results internally and externally
- Collect and submit monthly and quarterly performance measures, metrics and KPIs to the required stakeholders, such as Ontario Health.
- Recognize the contributions that team members, families and community partners make and celebrate accomplishments
What you bring
- Experience as a Registered Nurse (RN) with a current membership and in good standing with a regulated health professions college in Ontario with at least one (1) year of experience as a Registered Nurse at a Long Term Care home considered an asset.
- Extensive knowledge and skills working with individuals with dementia, delirium, mental health or other neurological conditions and those who experience an acute behavioural change in a variety of settings including within long-term care, acute care, the community at large
- Experience in applying and working in a patient care environment where non-pharmacological & therapeutic supportive measures are part of the model of care for people with responsive behaviours
- Good understanding of the impacts of pharmacological medications used to support those living with responsive behaviours is an asset.
- Trained in P.I.E.C.E.S., Gentle Persuasive Approach, DementiAbility, etc., is preferred
- Strong critical thinking, decision making, problem solving and conflict resolution skills
- Excellent communication and facilitation skills – both oral and written
- Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the interprofessional care team, families and external stakeholders
- Ability to coach, mentor and provide feedback while fostering a positive work culture
- Demonstrated commitment to person-centered care to function effectively in a fast-paced environment
- Ability to manage workload with many competing priorities
- Commitment to evidence-based practice and quality improvement
- Experience in collecting and evaluating KPIs
What you’ll get
- Continuous mentorship, support for life-long learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the lives of others
- Employee Family Assistance Program
- Robust benefits package.
Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.
Interested Applicants can their Resume to the attention of:
Gowry Muthu, Administrator, Extendicare Rouge Valley
E-mail: [email protected]
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Extendicare's Policies on Accommodation, a request for accommodation will be accepted as part of Extendicare’s hiring process.
Extendicare recognizes the importance of immunization to protect our residents, patients, team members and visitors from COVID-19. As such, subject to medical exemptions, a condition of employment with Extendicare is requiring that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.