Job Associate Field Service Engineer in Markham

Associate Field Service Engineer

Job description

Biosense Webster, a member of Johnson & Johnson family of companies, is currently recruiting for an Associate Field Service Engineer , to be located in Markham, Ontario, Canada.

Candidate must have the ability to work in home office 25% & in field 75% and have a valid driver’s license.

At Biosense Webster, Inc. we have one goal — to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes.

Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses, and our global education centers, we work together to set new standards every day.

Learn more about Biosense Webster at and follow us on LinkedIn .

The Associate Field Service Engineer is responsible to manage the customer support system in the installation, service and repair of all products supported by Biosense Webster Inc. Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires, and complaints.


Under limited supervision and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position will:

  • Perform the installation, operation, preventative maintenance, repair and upgrades of equipment per assigned work orders
  • Complete clear and timely documentation associated with all performed field service and remote support
  • Manage schedule to facilitate all aspects of technical / engineering work required to support products supported and serviced by the Biosense Webster technical department
  • Responds to customer requests for emergency service. Perform basic troubleshooting and repairs of products supported by the Biosense Webster technical department
  • Set and manage proper expectations with Customers before and after service-related interactions to ensure customer satisfaction
  • Timely completion of paperwork and administrative tasks per department/company policies and procedures
  • Complete all processing of RMA returns to support individual usage of parts and equipment
  • Manage allocated inventory
  • Completes required trainings for supported products and processes
  • Acts as customer advocate to represent customer needs internally
  • May be required to participate in incident investigation
  • Responsible for communicating business related issues or opportunities to next management level
  • Follow all Company guidelines related to Health, Safety and Environmental practices
  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
  • Performs other duties assigned as needed



  • Vocational/Trade Certificate with preferably 4 years related work experience in a customer support, technical support/technical service role


  • Associate Degree with 2 years related experience in a customer support, technical support/technical service role


  • Bachelor’s degree, preferably in Engineering discipline
  • Knowledge of servicing principles, practices, and procedures
  • Great communication skills
  • Ability to work in the office 25% & field 75%
  • Ability to travel on short notice & frequent air travel
  • Must have a valid driver’s license
  • English verbal and written communication skills.
  • Organization skills.
  • Knowledge of Microsoft Office.
  • Problem solving skills.
  • Standard test equipment to include digital multimeter
  • Heavy lifting of equipment and excessive standing, lifting and bending will be required.
  • Respect and apply safety rules and procedures at all times
  • Use personal protective equipment (PPE) and safety devices as required.
  • Participate in incident investigation.


  • Advanced Degree
  • 2 years of experience in related industry
  • Experience in the Medical Device Industry
  • Knowledge of service management system

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of full COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit .

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

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Job Associate Field Service Engineer in Markham

Johnson & Johnson