Job description

Job Category: Community & Social Services

Division & Section: Children's Services, District Operation

Work Location: Various Locations

Job Type & Duration: Temporary (11 months)

Hourly Rate and Wage Grade: $35.84 - $39.26, Wage Grade 10

Shift Information: Monday - Friday, 35 hours per week

Affiliation: Local 79 Full-time

Number of Positions Open: 11

Posting Period: 23-Sept-2022 to 29-Sept-2022

Reporting to the Supervisor District Operations, the Caseworker Children's Services, identifies a family's child care needs and jointly develops plans for placement in a child care arrangement that meets these needs; assesses and monitors eligibility for subsidized child care in accordance with departmental policies/procedures and applicable Provincial Legislation. Additionally, the Caseworker Children's Services will offer clients a range of services, placement and referral information to support their child care choice.

Major Responsibilities:

  • Conducts eligibility assessment, ensures client data is entered into Children’s Services Information System and establishes client’s fee or places client on waiting list.
  • Conducts interviews by phone/virtually or in Children’s Services field office, community organizations, Social Services office and child care centres.
  • Identifies client’s short term and longer term child care needs; identifies several options and counsels client regarding how to make an informed placement decision in a licensed program of choice. Makes referrals or assists clients to contract with an informal care provider; establishes and validates accountability measures and invoices for payments in such cases.
  • Explains policies and ensures client is aware of his/her rights and responsibilities.
  • Completes applications and required forms creating an individual case file and calculates, based on income and other related factors, the rate of subsidy to be granted to clients. Codes data regarding computer entry. Edits computer reports and makes necessary adjustments.
  • Validates client eligibility by contacting various sources, e.g. financial institutions, employers, landlords, other municipalities, thereby cross referencing information in accordance with Provincial Legislation and Corporate, Departmental and Divisional policies and procedures. In partnership with each client, monitors and evaluates the client’s changing needs and maintains client confidentiality.
  • Maintains waiting lists and contacts clients regarding vacancies, removal from list, special needs, priority placement, transfer etc.
  • Advocates on behalf of clients by appealing the individual case recommending changes, re: policy, priority placement, fee structure, family composition, and/or special circumstances. Prepares client appeals.
  • Investigates information; compiles evidence; prepares submissions and referrals. Coordinates and prepares witness statements for court cases. Liaises with staff in the Legal Division and/or Police.
  • Acts as the Divisional representative. Attends hearings and court cases. Presents information and testifies. Summarizes outcomes from court cases and follows up on directives/recommendations. Informs Divisional staff on same. Updates client files.
  • Participates as a member of a multi-disciplinary team by researching, evaluating and providing input into the development and modification of policies and procedures related to major Divisional initiatives, or economic climate change.
  • Works with Social Services staff to ensure child care placement. Assists and supports the client to meet his/her service plan objectives.
  • Attends committee and community meeting makes presentations, answers questions re: subsidy and policy in general.

Key Qualifications:

1. Degree or Diploma in Social Services or related field (e.g. psychology, sociology, etc.) or equivalent combination of education and/or relevant experience.

2. Experience working with clients in assessing their needs and requirements in a high paced human services environment.

You must also have:

  • Knowledge of diverse cultures, community agencies, resources, and child care programs.
  • Ability to provide support to marginalized communities with an anti-racism equity lens.
  • Good research skills, coupled with problem solving in order to identify resources and supports that will assist clients' in meeting their childcare needs.
  • Ability to liaise with internal and external stakeholders to provide outreach in target areas, and provide program information and schedule appointments for clients referred by the agency.
  • Proficiency working in an automated environment with excellent computer skills.
  • Knowledge of all applicable Provincial Legislation and Municipal policies and procedures.
  • Excellent oral/written communication skills in order to relate to people in an objective and empathetic manner.
  • Excellent interpersonal and customer service skills required to establish and maintain effective working relationships with clients, staff, community agencies and the public.
  • Ability to work independently and within a team environment with minimal supervision, and to organize time and workload effectively in a complex environment.
  • Ability to speak, read and write French is considered an asset.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.


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