Client Care Coordinator

Job description

Who are you?

You are a flexible go-getter excited about the opportunity to experience entrepreneurship without all the risk. You are a process oriented high achiever, but not afraid of change. You have either experienced pelvic floor physiotherapy yourself, or know someone who has, and you are passionate about educating others on how life changing it can be. You have excellent communication and multitasking skills, and aren’t phased by the idea of answering the phone while playing peek-a-boo with a client’s infant.

Who are we?

Vital Physiotherapy is a highly ranked, dynamic customer service centered women’s health and pelvic health physiotherapy clinic in midtown Toronto. Our services include focuses on pelvic floor physiotherapy, pre- and post-natal care, massage therapy, perinatal chiropractic care, naturopathic medicine and one-on-one mental health counselling. Our staff are some of the most caring professionals in the industry. In our clinic, we are committed to putting our clients at ease, creating a positive client experience and treating each person as a unique individual. Located in mid-town Toronto, the clinic is a new, bright, and intimate space within a safe and friendly community.

What are we looking for?

This is so much more than a reception job. We are looking for someone with a high level of commitment, who is ready to grow with this company. Although our priority is for full time (9-5, M-F), we will consider alternate availability for the right candidate.

Responsibilities include:

  • communicating with clients
  • managing scheduling and billings
  • being an advocate for pelvic health
  • supporting clinicians and clinic operations
  • and so much more!

*we’ll review the role description in detail during the interview process

Does this resonate with you?

Then please send your resume, cover letter and a 1-2 minute video or audio recording describing yourself and what excites you about this role with the subject line: I LOVE taking care of clients!

Please note: Only successful candidates will be contacted for phone interview.

Job Types: Full-time, Permanent

Salary: $41,600.00-$47,840.00 per year


  • Dental care
  • Extended health care
  • Vision care


  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Signing bonus

COVID-19 considerations:
All clients and staff are masked, all surfaces a disinfected after each use, services are being provided 505 virtually, all visitors and staff in the clinic are screened twice before entry.

Ability to commute/relocate:

  • Toronto, ON M6C1B3: reliably commute or plan to relocate before starting work (required)


  • administrative assistant: 3 years (preferred)


  • Fluent english (required)


  • Medical reception/administration (required)

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Vital Physiotherapy & Wellness