Job Client Services Administrator in Toronto

Client Services Administrator

Toronto
Job description

We give you a world of potential

Computershare have a great opportunity to work internally with cross functional teams and also deliver our best in class service to our clients as an Client Services Specialist within our Communication Services Division.

Computershare Communication Services is one of the world’s leading essential communications businesses. With over 30 years’ market experience and utilizing the latest technologies, we enhance customer experience and improve communication effectiveness for our clients. We work with real time, inbound and outbound digital communications that complement our traditional offering of print and mail. With facilities around the world handling billions of communications annually, our communications team design, create, deliver, receive, store and manage business critical communications that help our customers lead in their industry.

A role you will love

The Client Services Administrator (“CSA”) is responsible for supporting the Client Services group to ensure Client commitments are met. The CSA will contribute in providing exceptional service to clients through Administrative support. The CSA will work within the Client Services group to exceed established service standards, client satisfaction ratings and Net Promoter Score targets for their group.

Some of the other key accountabilities:

  • Work with the Senior Relationship Manager and Relationship Managers within their group to ensure that jobs are processed accurately and provided to the Operations team for execution in accordance with the established business rules and processes
  • Preparation of Affidavits of Mailing
  • Various other administrative duties or projects as assigned
  • Maintain a collaborative relationship with internal teams to support a positive client experience
  • Communication with internal stakeholders to build and maintain relationship that promote loyalty and growth
  • Ensure that Client Satisfaction ratings and net promoter score targets for a specific region and/or Business Unit are met through timely and accurate execution of jobs
  • Work with Senior Relationship Manager and Relationship Managers to ensure all billing for assigned clients is completed accurately and on time.

What will you bring to the role?

As this role sits within one of our client facing departments, a background in administratively supporting client portfolio and building working relationships is key to your success. So being able to work with key internal stakeholders and sometimes clients about our services will be a large part of this role.

Some other key skills that you’ll have:

  • Post-secondary degree or equivalent business experience
  • Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
  • Flexibility with proven ability to work in a high pressure, deadline driven environment
  • Self-motivation
  • Commitment to accuracy and attention to detail
  • Strong analytical and mathematical skills
  • Excellent written and verbal English skills
  • Ability to learn and use multiple software programs and applications
  • Eagerness to learn new skills and adapt to new technology
  • Bilingual Preferred (English and French)

This is a fantastic opportunity to join a team where you can make a genuine impact on how we work and help to shape the future of Computershare.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.


A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

Job Client Services Administrator in Toronto

Computershare

Toronto