JOB TITLE: Condo Administration Manager

DIVISION: Customer Care

DEPARTMENT: Customer Care

REPORTS TO: Director of Director of Customer Care

LOCATION: Toronto

POSITION OVERVIEW (Purpose):

Graywood is an industry-leading real estate development company with a proven history of success. Graywood is focused on residential mixed-use development in the Greater Toronto Area and other major Canadian markets. During its 37-year history, Graywood has managed 54 projects, with 31,400 housing units and a combined value of $8.8 billion. The management team has overseen development across several asset classes including for-sale residential, seniors housing, office, retail, and industrial, providing Graywood with first-class depth and breadth of experience.

As we grow, we are looking for someone with strong condominium administration managerial experience to take us into the future. We have established a highly qualified head office Condo Administration and Customer Care team. As the new Manager of Condo Administration, you would be working and collaborating to create a system that works to generate success for our overall customer relations and closing process.

RESPONSIBILITIES:

Your duties include, but are not limited to:

Administration Managerial Role:

• Strong knowledge of Sales contracts and documentation, including but not limited to The Agreement of Purchase and Sale, Amendments, Tarion, Fintrac, Condominium Documents
• Answers and advises on legal requests during the 10-day cooling period, communicates and reviews, Amendment pertaining to legal requests.
• Facilitates assignment and mutual releasees requests through the lawyers.
• Maintains Agreement Related Documents through the life cycle of the Sales Project to ensure all sale file are complete for closing
• Working closely with the Director of Customer Care to create Policies and Procedure
• Facilitate the tracking of but not limited to, Purchase and Sale Agreements, Amendments, Incentives, Deposits, Mortgages, Broker Referrals, Lawyers' Information, Tarion Date Change, Delinquent Sales, and Purchaser Information
• Works with the Director of Customer Care and coordinates with all departments to prepare and facilitate all closing related items for the Lawyers Closing Package
• Tracks key milestones timelines, for Finance, Tarion, and Broker Payments.

Communication

• Working closely with the Director of Customer Care, responsible for creating and reviewing communication templates letters and Scripts and keeping up-to-date templates to be reviewed bi-annually.
• Works Closely with the Director of Customer Care to Facilitating Purchaser Correspondence timelines and maintaining a high level of Customer Service.
• Work with the Director of Customer Care to prepare and update Homeowner Education Communication materials.

Relationship and Customer Service

• Create, nourish, and maintain relationships with Purchasers, Brokers, agents, lawyers and Graywood Team members
• Provides support in answering purchaser questions through email, and phone calls regarding Agreements, Occupancy and Final.

• Work with the Director of Customer Care to analysis and report on the Customer Satisfaction Surveys, and initiate follow up correspondence to maintain relationships with purchasers.

Education

• Working with the Condo Admin Team and Director of Customer Care, Training new staff on sales CRM & Contract Management Platforms
• Provide support, mentorship, and Training to Staff and when new process and procedures are introduced

Requirements

QUALIFICATIONS:

Education: Post-Secondary education

Experience: 5-7-year experience in Sales Office Administration New Development Real estate

Key Competencies:

• Knowledgeable in Purchase and Sale Agreement and Condominium Documents
• Familiar with Tarion
• Highly organized
• Strong attention to detail
• Deadline driven
• Excellent communication and management skills
• Proficient in word, excel, outlook and accustomed to CRM systems
• Legal experience would be a plus

We are an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Graywood Developments Ltd. contributes to our efforts in building a diverse and inclusive place to work.

Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs.