Job Crisis Responder Coach in Canada

Crisis Responder Coach

Job description

Position Overview

Title: Crisis Responder Coach - Part-time

Position: Part-time, Permanent - two PT positions available

Reports to: Manager, Community Crisis Responders

Location: Remote (Work from home role, must have reliable internet access)

Shift Schedule: Monday to Friday, 4hr shifts between 9am and 5pm ET - 20 hours/week

Is this you?

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

As a Crisis Responder Coach, your role is to ensure that volunteer crisis responders receive high quality support in a timely way during and after their training with Crisis Text Line powered by Kids Help Phone and that all Key Performance Indicators (KPI) for texting services are met or exceeded.

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take resilience.

Does this sound like you? If so, then keep reading…

The Position

The Crisis Responder Coach provides feedback to crisis responders concerning their crisis intervention skills, develops and supervises volunteer performance in collaboration with community managers, and works with texting supervisors to ensure reliable, consistent, and well-rounded support for continued volunteer success and advancement.

What you’ll do

  • Lead cohorts of trainees through standardized crisis intervention training
  • Provide post-training support for volunteers via email and other written forums
  • Collaborate with the community team to develop continuing education opportunities related to the crisis responder training
  • Work closely with managers of community crisis responders to ensure service delivery model is understood and integrated by volunteers.

What You'll Need

  • A degree or diploma in teaching or a relevant applied social science
  • Minimum 1 year’ experience with teaching or coaching (using technology is preferred), and 1 year of related mental health or crisis intervention experience
  • Bilingualism (English + French) preferred
  • Preferred to possess an acceptable “Vulnerable Person Sector Criminal Reference Check” prior to starting employment.

You’ll already have the following:

  • Organizational and administrative skills
  • Communication skills and problem-solving strategies
  • Demonstrated excellent communication, facilitation, and decision-making skills
  • Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the team
  • Demonstrated commitment to best practice and quality improvement
  • Commitment to the vision and goals of the organization
  • Ability to work independently

The Organization

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people in both English and French. They have been pioneers in virtual care and e-health solutions for young people in Canada for almost 30 years.

Since 1989, they have offered kids, teens and young adults a critical lifeline of hope and support through their free, anonymous and confidential services, which research shows significantly improves youth mental health.

Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counselling.

And finally…

Are you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being?

History in the making!

Does this sound like a journey you want to be a part of?

Join us!


Open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled:* lastname_firstname_Texting Coach *

For more information about Kids Help Phone, please visit our website at

Accredited member, Imagine Canada Standards Program. Scent free environment.

Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.

Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if your require accommodation at any stage of the recruitment process.

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Job Crisis Responder Coach in Canada

Kids Help Phone