Customer Service Manager

Job description

Job Summary

  • Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals or objectives
  • Negotiate and authorize contracts with equipment and materials suppliers and monitor contract fulfillment
  • Supervise workers assigning tariff classifications and preparing billing
  • Promote safe work activities by conducting safety audits, attending company safety meetings or safety meeting with individual staff members

Responsibilities and Duties

  • Direct investigations to verify and resolve customer or shipper complaints.
  • Direct procurement processes including research and testing, vendor contracts or requisitions approval.
  • Set operations policies and standards including determining safety procedures for the handling of dangerous goods
  • Monitor spending to ensure that expenses are consistent with approved budgets.

Job Types: Full-time, Part-time

Pay: $50,000.00-$55,000.00 per year


  • 8 hour shift
  • Monday to Friday

Westport Linens Inc