Job Customer Service Representative in North York

Customer Service Representative

North York
Job description

Working at the North York Accident Support Services, the Customer Service Representative will be responsible for preparing motor vehicle collision reports for Police, photographing damaged vehicles, and assisting drivers in the initial stages of reporting their collision to their Insurer.

Duties and Responsibilities

Under the supervision of the Manager, the duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:

  • Greet visitors, determine their needs and direct them accordingly through the reporting process;
  • Communicate the reporting process with clients and explain the necessary information required to proceed;
  • Respond to telephone inquiries or forward callers to the appropriate person or authority;
  • Evaluate whether a collision meets the eligibility requirements to be reported at the collision reporting centre (CRC);
  • Verify driver documents (licence, ownership, and insurance);
  • Interview drivers to determine collision details;
  • Data enter information using custom software in order to produce collision report for Police, Insurance and Ministry of Transportation;
  • File reports or retrieve as required;
  • Photograph vehicle damage and upload images into collision report; to be done outdoors, in all weather conditions;
  • Organize and co-ordinate workflow between CRC and Police personnel;
  • Operate digital scanner to transfer paper documents to digital file database; and
  • Assist drivers in initial stages of reporting to Insurance.

Other

  • Other duties as assigned.

Minimum Requirements

  • Must have reliable transportation to and from work;
  • One to two (1-2) years of experience in an accounting, administration, customer service or retail position; previous experience with data entry is an asset;
  • Able to undergo and pass additional background testing; complete criminal background check;
  • Available to work flexible hours and shifts as required;
  • Excellent keyboarding and customer service skills are a requirement;
  • Proficient written and oral communication skills;
  • Must have high attention to detail;
  • Must have basic knowledge of computer programs;
  • Must be able to work independently with minimal supervision; and
  • Must have the ability to manage frequently changing priorities in a fast paced and often high-pressure environment

Working Conditions

  • Able to work on a computer for long periods of time;
  • Required to work in a busy, open area office which may result in constant interruptions;
  • May be required to stand for extended periods of time during shifts;
  • Required to photograph damaged vehicles outdoors, in all weather conditions
  • Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
  • Required to meet a number of deadlines which may cause stress.

Job Type: Part-time
Part-time hours: 20 per week

Salary: $17.00 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • North York, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location: One location

Job Customer Service Representative in North York

Accident Support Services International

North York