Customer Service Representative (CSR)

Job description

Company Overview:

Icon Salon Systems is a family-owned beauty supply distributor located in Surrey, operating for over 25 years. We have a team of over 20 at our head office and distribute world recognized brands across the province and country. We are a relaxed and customer focused team that prides ourselves on taking care of our customers and building a better industry. Our focus is not just on selling products, it’s about creating different futures for our clients.

Icon is looking for a Customer Service Representative who is great on the phones, good with computers, dependable, hard-working, and a quick learner. Primary duties include taking care of customer phone and e-mail inquiries, orders, payments, and general service and office tasks. We have an open work environment that is relaxed, fun, and can be fast-paced at times. Training will be provided.

After an initial period of minimum 3 months, part-time (1 day per week) work from home may be an option for you.

Job Description:

  • Take customer orders via phone calls & e-mails
  • Respond to email, live chat and other customer inquiries about products and services
  • Problem solve customer issues
  • Answer calls and e-mails from Icon sales team
  • Input customers’ orders into computer system
  • Call customers to inquire about accounts receivables
  • Work with outside sales team to process customer orders and solve problems
  • Provide exceptional customer service
  • Able to up-sell and recommend products to customers (paid training provided)
  • Other administrative and organizational tasks


  • Great communication skills
  • Comfortable on the phone
  • Fluent in English
  • Good/quick computer skills (MS Office, E-mail, Browser based)
  • Strong ability to prioritize and multi-task
  • Considerate, enthusiastic, and cheerful
  • Reliable and punctual
  • Quick learner with strong problem solving skills

Thank you to all who apply, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $17.50-$18.25 per hour


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Work from home


  • 8 hour shift
  • Monday to Friday
  • No weekends


  • Secondary School (preferred)


  • customer service: 1 year (preferred)

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Icon Salon Systems