Job Customer Service Specialist in Mississauga

Customer Service Specialist

Mississauga
Job description

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO!

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

KWE IS CURRENTLY HIRING A CUSTOMER SERVICE SPECIALIST

KWE is currently looking for a Customer Service Specialist who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business! As a member of our team, you will be responsible for smooth transactions by using KWE’s vast world wide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

WHY KWE?

  • KWE will pay for your continued studies. We will reimburse up to $2500 each year towards tuition fees for employees who enroll in industry related part time studies.
  • Paid comprehensive orientation and initial job training program for junior employees with no experience (approx. 40 hours).
  • On-going training and development to ensure your long-term development and career success.
  • A fast-paced, dynamic, and fun environment with a great team
  • A generous bonus program for permanent employees
  • Competitive & equitable compensation packages
  • Free onsite parking
  • Accessible by public transit
  • Opportunities to work with and train in other KWE departments

WHAT ARE WE LOOKING FOR?

  • 3+ years experience in the International Ocean/Air freight forwarding
  • Ability to communicate in English clearly, both written and orally
  • Bilingual an asset
  • Fun, friendly, confident personalities
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers

DETAILS OF THE JOB

  • Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints.
  • Take the lead in handlikng of special projects/ accounts ass assigned, coordinate and monitor movement of shipments from overseas offices.
  • Send pre- alert notices to customers
  • Ensure business relationships and service levels are maintained, as well as, respond to overseas inquiries and troubleshoot.
  • Complete accurate monthly reports as requested by management and customers to support the sales department in negotiating rates
  • General Supervision: routine duties are performed with minimal supervision; work is reviews upon completion.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Provide leadership to others through example and sharing of knowledge and skills.
  • Perform all other job- related duties as required by management.

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW

Job Type: Full-time

Schedule:

  • Day shift


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Job Customer Service Specialist in Mississauga

Kintetsu World Express (U.S.A.)

Mississauga