Job descriptionEquivalent Experience
About the company:
For over 125 years, our client has been known as an industry leader in the manufacturing of power and grounding connectors and accessories. Known for product innovation and exceptional customer service, this company has operations spanning three countries with eight manufacturing locations and nine regional distribution centers serving customers across North America.
About the opportunity:
The Customer Service Representative provides professional and positive minded support to our customer ordering process. This role strives to provide a positive customer experience with each interaction by fulfilling original customer requests, and problem-solving alternate options when that request cannot be met. This position is based in Mississauga, 5 days a week.
- Customer Support Experience (within manufacturing and distribution)
- MUST HAVE JDE System (JD Edwards)
- MS Excel
- Data Entry
- Microsoft Office
Essential Duties and Responsibilities:
1.Answers inbound phone calls, emails, and any other pre-defined tool to accept customer orders. All communications are handled in a courteous, timely, and efficient manner (50%)
2.Provides accurate, dependable service to customers relative to account status, company policy, special programs, delivery service, product information, returns, web navigation, etc (20%)
3.Processes product adjustments, replacements, prepares credit allowances/refund back up, create invoices, and create/set up/update profiles following established processes (10%)
4.Stays current in product and promotional knowledge, changing product lines, new production introductions, and other product related updates (5%)
5.Contribute to improvements in customer service processes and the customer experience (5%)
6.Establish and maintain effective relationships with internal resources to resolve customer issues and/or met customer expectations (10%)
7.Perform other job-related duties as assigned
Knowledge, Skills, and Abilities:
- Above average computer skills with ERP systems, JDE
- Ability to work to deadlines
- Above average verbal and written communication skills
- Telephone etiquette
- Organization and prioritization of tasks
- Ability to handle pressure and perform multiple job tasks concurrently
- Accurate data search, entry, and gathering, and quantitative analysis of data
- Attention to detail and ability to type with high keyboarding skills
- Problem solver, flexibility and adaptability
- Ability to manage containment, root cause and corrective action
- Average mathematical ability
- Customer focus
- Microsoft Office (create and modify simple PowerPoint presentations, create and modify basic spreadsheets in Excel, create and modify documents in Word, basic experience in Access)
- Work with a team and independently
- Ability to interpret and apply customer company policies
À propos d'Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.
Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.