Job Dental Assistant and Dental Administrator in Toronto

Dental Assistant and Dental Administrator

Job description

Holland Bloorview is committed to fostering a climate of equity, diversity, inclusion, and accessibility. This commitment is central to, and mutually supportive of, our research excellence mandate within our corporate No Boundaries strategic plan. We welcome and respect the diversity of all members of our community and we support an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. We welcome applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQ2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.

To provide duties including efficient operation of dental administration, treatment coordinating and assisting the Dental team as required.

  • Sound understanding of dental treatments and outcomes
  • Treatment coordinating for specialized dental treatment, general anesthesia and virtual care appointments
  • Ensure accurate billings of treatments, payments, insurance submissions, coordination of benefits and adherence to client identification and privacy guidelines
  • Maintain a current understanding of fee guides, including government funded programs
  • Explain treatment and payment options available to clients and families; refer clients to alternative funding resources as needed
  • Prepare and reconcile daily deposits
  • Review and follow-up on overdue accounts and direct to collection agency as needed
  • Understands Accounts Receivable Administrator’s duties and provides support as needed
  • Daily interaction with other programs, services and external organizations
  • Actively participate and share relevant information in morning rounds
  • Support the clinical operations as required
  • Preparation of clinical area, instruments and materials required
  • Assist the dental specialist in providing patient care
  • Plays a role in supply management and preventative maintenance
  • Support the organization’s strategic plan
  • In partnership with clients/families and the interdisciplinary team, provides client and family-centred care which is goal directed, evidence based and outcome oriented
  • Supports and respects the client/family’s rights to make decisions based on their own values, beliefs and experiences
  • Bases practice on established policies and procedures
  • Interacts with members of the interdisciplinary team and community providers to ensure an integrated approach to service
  • Promotes and supports the physical, psychosocial and spiritual well-being of clients and families
  • Collaborates with the client/family to plan, implement and evaluate care
  • Communicates in a timely, respectful and effective manner
  • Participates in organization-wide quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
  • Comply with Holland Bloorview Kids Rehabilitation contingency plan, emergency codes, standards and guidelines; participate in accreditation
  • Represent the program and organization internally and externally
  • Other duties as assigned or required.


  • Dental Administration/Reception or Treatment Coordination certification
  • Dental Assistant Certification updated annually
  • CPR and required recertification
  • Minimum 3 years experience in a Dental Administrative role


  • Previous Dental Administrative and Dental Assisting experience, preferably in a health care environment
  • Exceptional organizational and time management skills; demonstrated ability to manage competing priorities and balance multiple disparate projects
  • Excellent communication (written/verbal) and interpersonal skills coupled with a strong customer service orientation
  • Proven ability to work independently with minimal supervision, and also in a team environment
  • Demonstrate initiative and problem solving skills
  • Demonstrate ability to use tact and judgment in dealing with sensitive and confidential information
  • Must be detailed oriented
  • Possess and project a positive, solution oriented outlook
  • Ability to work with frequent interruptions and prioritize work accordingly

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Job Dental Assistant and Dental Administrator in Toronto

Holland Bloorview