Job description

Frontier Supply Chain Solutions Inc is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel, courier delivery, and warehousing services.

Frontier is seeking a Dispatch Coordinator in our Vaughan/Concord location to assist our team in various areas. As a Dispatch Coordinator you will, on a timely and accurate basis complete paperwork, computer entries, and coordinate customer service to our clients and end recipients. This role contains a main focus on customer service.

This is a permanent full time role from Monday to Friday. Shifts will be 7.50 hours in duration and may vary between the hours of 7am to 6pm. This is not a remote position; the candidate will be required to work in our office.

Main responsibilities:

• Maintaining relationships with our clients and Fleet Drivers via calls, text messages, emails, or other virtual communication.
• Receiving inbound phone calls regarding status of shipments, special freight, and other general shipping enquiries.
• Communicating with our Warehouse Manager and Drivers on the status of our clients inbound and outbound freight.
• Entering orders into freight tracking software.
• Performing daily tracking and coordination activities for both clients and internal management team.
• Assisting warehouse and customer service team as needed.

Skills desired:

• Excellent customer service skills are required.
• Experience with external & internal customer communication.
• Able to problem solve in a timely manner.
• Time management, can prioritize & action.
• Able to get work done well & accurately in a fast paced environment.
• Experience with Microsoft Office applications. Outlook & Excel skills are imperative.
• Able to multitask.
• Previous experience in dispatch an asset.
• Excellent computer skills and can learn software easily.
• Education in Supply Chain Logistics or Warehousing is an asset.
• Must be eligible to work in Canada.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $35,100.00-$39,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Why are you interested in this role?

Experience:

• Customer service: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Data entry: 1 year (preferred)

Work Location: One location