Dispatcher for Taxicab Service

Etobicoke
Job description

Are you a confident, resourceful, go-getter who wants to learn and make a positive impact on customers' experience while applying your skills and continuing to learn?

This is an excellent opportunity for a self-motivated, experienced, and organized Dispatcher to be responsible for handling calls, dispatching trips, and completing administration tasks in a busy taxicab services call centre.

Duties and Responsibilities:

  • Use two-way radio, telephone and text to communicate with drivers.
  • Organize and email trip manifests to operators in an accurate and timely manner.
  • Montior all trips in dispatch software, assign drivers and ensure on-time service.
  • Assist drivers when running behind schedule by re-assigning trips efficiently and appropriately.
  • Properly document incident reports and direct them to the appropriate person in a timely manner.
  • Answer customer inquiries.
  • Communicate effectively and professionally with corporate clients.
  • Assist drivers with emergency situations.

Qualifications:

  • At least 3+ years of dispatch experience; preferably within passenger transportation or courier companies
  • Knowledge of the road network across Toronto with an ability to learn new information.
  • Ability to make effective decisions in a fast-paced environment.
  • Excellent knowledge of basic computer programs including Microsoft Office (Word, Excel, Outlook); ability to learn customized dispatch programs.
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to multi-task and act quickly.
  • Excellent interpersonal skills with the ability to convince and influence
  • Strong organizational skills with sound knowledge of general office and administrative practices
  • Ability to work individually as well as in a team environment in high-pressure situations.
  • Capable to work with minimal supervision.
  • Punctual and good attendance record.
  • Ability to work in a flexible schedule that includes occasional evenings, weekends, and holidays.

We recognize that our strength comes from our people and our success is dependent on the quality, integrity, and commitment of our team members. We are committed to providing a safe, healthy, and enthusiastic team environment where each employee can grow personally and professionally.

We are an equal opportunity employer. If you are interested and have the required experience and skills, please send us your resume. Qualified and selected candidates will be contacted for an interview.

Job Types: Part-time, Permanent, Full-time, Casual

Salary: $17.00-$20.00 per hour

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Night shift

Supplemental pay types:

  • Overtime pay

Application question(s):

  • Our office is located in Etobicoke at Hwy 27 and Steeles Ave W. Is this location suitable for you?

Experience:

  • dispatch: 3 years (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Work Location: One location

Toronto 1 Taxi Inc.

Etobicoke