Job description

**Please note: Language requirements for this position are English and Mandarin**

Our Client is located in the Greater Toronto Area, Canada, and has served Canadian metalworking customers and businesses since 2008 by supplying professional industrial tools. They are a competitive Canadian distributor of Measuring Instruments, Machine Tool Accessories, and Industrial Cutting Tools.

We are looking for an order desk clerk to commit team by assisting in coordinating the e-commerce orders and dispatch-related fulfillment. You will also provide administrative operational support and report activities to ensure that day-to-day activities run smoothly.

We are a small-sized company so the right candidate must be able to multitask. We will provide you with hands-on training and ongoing support to help you succeed in your position while you take on this role and learn about our business.

Job Responsibilities:

· Answer phones and reply to customer emails.

· Processing customer orders received via phone, email, fax, or in person, providing customer follow-up as required to ensure customer needs are met or exceeded.

· Quote to customers accurately, providing the customer with alternatives if the required products are out of stock.

· Contact the customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, inventory issue, shipping delays, or other concerns.

· Process customer return/exchange requests.

· Enter daily orders into QuickBooks.

· Pick/fill orders as required.

· Other office and warehouse duties as assigned.

Required Skills:

· Excel 365

o XLOOKUP/VLOOKUP

o PivotTable

· Strong English communicating

o Speaking, writing, and listening

· Mandarin communicating

· Excellent Customer Service

· Capable of professionally operating Windows 11

· Attention to detail; taking initiative; analytical thinking.

· Able to work in a fast-paced environment.

· Superb time management skills and the ability to coordinate team activities.

· Works well individually and as part of a team.

· Must be punctual and reliable.

· Prior work experience in a similar field is preferred.

Additional Application Information:

· We will send you some practice in Excel and English Writing during the interview. Moreover, the following skills will be taken as assets:

o QuickBooks (Enterprise, Desktop)

o French speaking and writing

o Amazon OPS experience

o Shopify OPS experience

职位类型:全职

薪资: 每小时$18.00起

通勤/搬迁能力:

  • Richmond Hill, ON: 稳定通勤,或在开始工作前计划搬家 (必填)

Work Location: One location



Apply Job

Upstaff

Richmond Hill