Job Front Desk Agent Hiring Event in Scarborough

Front Desk Agent Hiring Event

Job description

Pickering Casino Resort is seeking Full-time & Part-time Front Desk Agents!

Don’t miss the opportunity to join One Toronto Gaming’s new Hotel team! Under the general direction of the Front Office Manager, the Hotel Front Desk Agent is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following support of the company’s vision, mission and values:

  • Check-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity)
  • Addressing telephone and in-person inquiries
  • Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests’ rooms and deliver items to guests at their request on an as-needed basis
  • Maintain room security by providing effective key control & confidentiality
  • Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctly
  • Follow shift checklists to ensure all duties are completed in a timely manner
  • Must maintain proper balance and knowledge of daily transactions and float responsibilities
  • Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
  • Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policy
  • Maintaining and balancing sales from the in-lobby kiosk for guests
  • Maintaining the guest business centre area, including stocking paper and assisting guests with computer inquiries; and
  • All necessary additional duties as assigned.

Successful applicants will demonstrate the following qualifications:

  • Education and Qualification Requirements:
  • Minimum 1-year experience in full-service hotel, preferred
  • Basic computer skills: Microsoft Word, Excel, Internet
  • Knowledge of area and surrounding attractions
  • Working knowledge of reservations system to perform booking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
  • Previous cash handling experience required; and
  • Excellent verbal communication skills.

Pickering Casino Resort candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

How to attend

  • Location: Pickering Casino Resort - 888 Durham Live Ave Pickering, ON L1W 0C1
  • Arrival Instructions: Enter through the driveway on Church Street. As you drive into the site make a right and follow the signage to the guest parking garage around the back. From the parking garage, proceed to the back entrance and head towards the Starbucks. I will meet you there at your scheduled time.

What to prepare

  • Resume

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

About Pickering Casino Resort & Casino Ajax


We are a diverse team, consisting of members of various cultural, linguistic and socio-economic backgrounds. Our growing facility currently has a combined total of over 2,200 slot machines and more than 90 live tables games & 52 gaming terminals.

Our mission is to provide our customers the best guest experience possible, every day. To do that, we depend on a large team of talented, ambitious people who share our passion for excellence 24 hours a day, seven days a week, 365 days per year!

Perks and benefits

  • Snacks and refreshments
  • Company swag

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!

Job Front Desk Agent Hiring Event in Scarborough

Pickering Casino Resort