Job Front Desk Agent (Hotel) in Toronto

Front Desk Agent (Hotel)

Job description

The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto’s Entertainment District. We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city.

As a Guest Services Agent, your duties include:

· Managing operations at the Front Desk including checking guests in/out, answering phone calls, assisting with guest requests, etc.

· Providing excellent guest service to internal and external clients.

· Processing daily operations reports.

· Ensuring that Health and Safety standards are met during the shift.

· Other duties as assigned by Supervisor/Manager and General Manager.

The qualifications for this position are:

· Previous hotel experience is required.

· Flexibility to work a variety of shifts including mornings, evenings, weekends and statutory holidays.

· Must possess excellent interpersonal, communication, and writing skills.

· Fidelio/opera experience is an asset.

· Must possess strong organizational and time management skills.

· Must possess an outstanding level of customer service, be punctual, well-organized and have a keen eye for detail.

· Must be guest service focused.

· Have the ability to work independently, as well as with others.

· Must be able to stand for long periods of time.

. A valid driver's license is a strong asset.

Our company has an accommodation process in place for applicants with disabilities. Accommodations are available upon request at all stages of the recruitment and selection process.

Job Type: Full-time

Salary: $22.74 per hour


  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care


  • 8 hour shift
  • Holidays
  • Weekend availability

COVID-19 considerations:
All employees must be fully vaccinated, PPE is provided, barriers are installed at the Front Desk

Job Front Desk Agent (Hotel) in Toronto

SoHo Hotel & Residences