Help Desk Analyst

Job description

Job Description:

The Venture Steel family is growing, and we are looking for an individual interested in growing with our IT team. If you consider yourself a problem solver, strong analytically and not afraid to step up to the next challenge this may be the role for you.


There are two primary purposes of this role; the first is to manage our established EDI transactions for our customers and suppliers and the second is to provide exemplary service to our internal stakeholders and manage the day-to-day activities and requests to keep things running smoothly. You will receive training, mentoring from our team while you build your knowledge and hone your relationship building skills all in support of proactively, and creatively exceeding expectations. Your goal as a member of the Venture Steel IT team is to ensure we consistently deliver quality service and smooth operations through our interactions with other departments.

Duties and Responsibilities:

  • Manage the EDI system for all of Venture Steel’s divisions. Canada, United States and Mexico. EDI transactions are the main communication tool with our key customers. On going training will help develop the skills required to ensure the smooth operations of our EDI with both customers and suppliers
  • Help Desk Support - Support Venture employees with IT infrastructure related issues by reviewing support requests submitted to the service desk and either addressing the issue or forwarding and managing the ticket with senior staff to ensure the employees can continue working efficiently. This will require occasional work in an industrial/manufacturing environment
  • Manage inventory of spare computer hardware, setup for new hires and arrange for replacement hardware as required

What we need from you:

  • College Diploma / University Degree in Computer Science or related discipline
  • Proficient in Microsoft Office (e.g., Outlook, Excel, Word, PowerPoint)
  • Dedicated commitment to providing superior, timely, internal, and external customer service
  • Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form
  • Effective problem-solving and decision-making skills in a team environment
  • Highly organized with the ability to multi-task
  • Team cooperation and respect is required
  • Forward thinker, creative, and innovative

What will help you:

  • Excellent communication, writtenverbal
  • Ability to gather information from stake holders
  • Ability to prioritize critical support issues and manage multiple tasks/projects at once
  • Basic networkhardware knowledge
  • Basic server infrastructure knowledge
  • Excellent troubleshooting skills
  • Ability to learn and understand new software and processes with minimal guidance
  • Aspiration to build a career
  • Looking to join a company with growth potential
  • Experience in a manufacturing environment would be an asset

What we offer:

  • Competitive compensation
  • Excellent benefits
  • RSP Matching Contribution plan
  • Access to company gym

NOTE: At Venture Steel Inc. we respect diversity and treat one another in ways that are fair, courteous, and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Venture Steel Inc. is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Job Types: Full-time, Permanent


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Tuition reimbursement
  • Vision care


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Etobicoke, ON: reliably commute or plan to relocate before starting work (required)


  • Bachelor's Degree (preferred)

Venture Steel Inc. (Gatsteel)