Job Housing Service Representative (Service Representative) in Newmarket

Housing Service Representative (Service Representative)

Newmarket
Job description
Job Description:

POSITION PURPOSE:
Reporting to the Program Manager, Housing Access, is responsible for supporting applicants to use the online application portal; providing direct client service to housing applicants, social housing providers and the general public; for handling inquiries, processing applications, assessing initial and on-going eligibility and occupancy requirements, connecting applicants to appropriate resources and prepares applicants for offers of subsidy; producing standard reports, updating the applicant database system, maintaining waiting lists; and assisting housing providers as required.


MAJOR RESPONSIBILITIES

  • Ensures the integrity of the centralized wait list placement process including regular file reviews and monitoring of the CWL to assess initial and on-going eligibility of all applicants based on family type, bedroom size, income, area and buildings selected, previous offers of housing, etc.
  • Assists applicants to register for and use the online application portal to update their information as required
  • Determines eligibility for Additional Bedroom Requests, Requests for Wheelchair Accessible Units, etc.
  • Conducts, reviews and/or actions accordingly information regarding former tenancy reports, and arrears repayment agreements.
  • Responds to applicant enquiries regarding status on the waiting list, eligibility and household changes, housing options and facilitates informed decision making by applicants regarding options available.
  • Manages applicant’s file and needs end-to-end while providing ongoing caseload supports to applicants, including but are not limited to: community agency referrals, providing options for seniors, addressing emergency/urgent/escalated housing issues.
  • Engages in ongoing contact from applicants, documentation of all applicant interactions, verifies the validity of all documentation, updates relevant data changes, such as income and family composition.
  • References the Housing Access Unit (HAU) policy and procedures manual, as required to identify and provide input to process improvement in order to ensure quality and consistency of service delivery.

QUALIFICATIONS

  • Successful completion of a Community College Diploma in Social Services, Business Administration or related field.
  • Minimum one (1) year current demonstrated experience delivering service to clients in a social services environment and in the social housing field.
  • Knowledge of relevant legislation (such as Housing Services Act), program and policy guidelines to provide individuals with information and to make decisions pertaining to eligibility and requirements.
  • Knowledge and demonstrated ability in corporate core competencies including communication, teamwork and collaboration, and personal ownership.


Apply Job
Job Housing Service Representative (Service Representative) in Newmarket

York Region

Newmarket