Job Information Technology Specialist in Waterloo

Information Technology Specialist

Job description
The Information Technology Specialist is responsible for the administration, support and maintenance of all computing systems, the department's network infrastructure and the provision of quality computing services, support and training in the School of Optometry and Vision Science. Each incumbent’s role in the activities of the IT support team may vary depending on their skills and experience. These activities include support of the School’s administrative, teaching, research and clinical computing environments, and related technologies.
IT Service desk support
  • Assist local and remote users with a variety of problems
  • Document and prioritize client requests
  • Understand and resolve client’s computing and technology related issues
  • Facilitate computer hardware and software purchases
  • Transfer issues to other team members where appropriate
  • Keep clients informed of the status of work requests
  • Stay informed of the status of the campus computing environment and any outages or upcoming environment changes
  • Keep a record of work carried out on projects and support requests
  • End-user support for the Microsoft 365 cloud computing environment and SharePoint
Workstation support/administration
  • Setup, configure and secure new workstations for both standard and custom configurations
  • Install and distribute software packages, monitor software updates and licensing
  • Ensure security through update management, malware protection, user education, respond to security incidents as required, manage user access levels
  • Carry out remote administration and support of devices both on and off-campus
  • Advise on peripheral selection and usage
Systems administration
  • Act as super-user for the Optometry Clinic’s management and electronic medical records system. Manage system upgrades and configuration changes. Oversee user management and security configuration. Configure reports, templates, and equipment integrations. Maintain production, testing and training server environments. Ensure data is secure and backed up
  • Administer the clinic’s online patient booking, reminder, and check-in form services
  • Maintain systems security following all University guidelines on information management and as required by patient privacy legislation
  • Support the School’s emerging telemedicine initiatives
  • Manage the various medical imaging database systems used for patient care and teaching
  • Administer and support electronic data capture and survey systems used for research, patient care and administration
  • Administer user accounts in the University’s identity management system
User training
  • Facilitates training for users of the clinic’s Electronic Medical Record (EMR) and management system and maintains an online training environment
  • Provides effective change management assistance to the School community as the University’s IT environment evolves
  • Other training as required, for groups and one-on-one, in person and remotely
  • Maintain the School’s physical and virtual computer training labs and assist instructors with their usage
Equipment and Networking Support
  • Configure a variety of devices for the campus TCP/IP network
  • Support end-user connections to the campus wireless network and campus VPN
  • Diagnose and repair issues with computers, mobile devices and peripherals, and arrange for outside repair as needed
  • Advise users on equipment purchases, maintain inventory of spare parts and supplies
  • Provide large-format poster printing service
  • Support the VR Magic virtual reality simulator teaching laboratory, administer user accounts and work with the system vendor to resolve issues. Assist students with basic operation of the simulators
  • Support telecommunications software such as Skype and MS Teams and related peripherals
  • Post-secondary education in a computing discipline together with relevant experience, or an equivalent combination of education and experience
  • Experience with system administration of at least one of Windows, Mac OS or Unix required
  • Excellent communication and interpersonal skills, both oral and written
  • A strong commitment to high quality customer service
  • Demonstrated ability to work effectively and efficiently without direct supervision and to work well in a team-based environment
  • Deep familiarity with software, systems, and computer hardware is required
  • Knowledgeable with respect to integrating specialized equipment to computing applications in a wide variety of clinical Optometry and vision research
  • Ability to make use of professional development and training opportunities to keep skills and knowledge current
  • Must be able to use verbal and written communication effectively with diverse audiences of a wide range of levels of technical knowledge and understanding
  • Must have excellent problem-solving skills
Vaccination Requirement Statement:
Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here:

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to:

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.
Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.
Job Information Technology Specialist in Waterloo

University of Waterloo