Job IT Analyst Co-Op in Toronto

IT Analyst Co-Op

Job description
Career Opportunity
Role Title
IT Analyst Co-Op
Purpose of role
Job Description
This role is a great opportunity an enthusiastic and motivated individual with strong customer service and leadership characteristics seeking to immerse themselves in a challenging and quick paced work environment. The role is targeted toward co-op students who are interested in a career in IT – the incumbent would have the opportunity to:
  • Evaluate documented resolutions and suggest ways to prevent future problems.
  • Document all pertinent end user problem or issue.
  • Escalate problems (when required) to the appropriate experienced technician.
  • Record, track, and document - final resolution.
  • Use only approved diagnostic utilities to aid in troubleshooting.
  • Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved and report all finding and final resolutions.
  • This is intended to be a rotating Coop position
To succeed in this role, you will have:
  • Post-secondary coursework in Information Technology, progressing towards a related degree or diploma
  • Proficiency in Microsoft suite of Office programs
  • Very strong Customer Service, Analytical and Problem solving technical understanding
Key Responsibilities
  • Provide courteous, prompt and accurate customer service to internal & external customers, vendors and suppliers.
  • Ensure that all incidents, changes and problems are resolved in a timely manner.
  • Access to ticketing system/queues, escalation paths.
  • Build a culture of collaboration, teamwork, competitiveness, innovation and respect
  • Mobile Device Management, support and Coordinate travel arrangements.
  • Conduct research, collect and analyze data to prepare reports and documents
  • Gain knowledge of CGI Framework/SLA contract/BCP/DR programs/IT Operations framework.
  • Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
  • Arrange and co-ordinate meetings and events
  • Ensure effective communication to Senior Management, Customers, Users, and Technical staff
  • Participate in weekly change review meetings.
  • Prepare agendas, spreadsheets, correspondence and draft memos, presentation materials and handouts, reports, letters and other documents as required for review, revision and approval.
  • Record, transcribe and distribute minutes of meetings
  • Supply ordering, maintenance and related expense management.
Key Qualifications
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
  • Exceptional customer service orientation and the ability to present ideas in user-friendly language.
  • High School diploma or equivalent
  • Recommended completion of a one-year college level curriculum
  • Knowledge of basic computer hardware and application software.
  • Experience with desktop operating systems including Windows XP, 7, 8 & 10
  • Working knowledge of a range of diagnostic utilities.
  • Be prompt, directed, reliable, self-motivated and highly dependable
  • Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to work with multiple stakeholders setting and managing expectations
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
Job IT Analyst Co-Op in Toronto

Foresters Financial