Job IT Support in Brampton

IT Support

Brampton
Job description

SUMMARY

Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application. Monitor central ticketing system to ensure timely resolution of issues. Document any and all changes to client environments.
COMPETENCIES

  • Basic Cyber Security knowledge
  • Basic IP phone knowledge
  • Help Desk / Ticketing system
  • PC troubleshooting
  • Basic Network knowledge
  • Accountability
  • Attention to Detail
  • Communication
  • Time Management

JOB DUTIES AND RESPONSIBILITIES

  • Review help desk ticketing system
  • Perform level 1 review and support
  • Re-image tablets, laptops and desktops
  • Update Asset Management System
  • Install and upgrade software / hardware
  • Be able to interact with Suppliers
  • IP and mobile phone support

QUALIFICATIONS

  • 1- 3 years of experience in the technology / support field
  • Good communication and interpersonal skills
  • Experience with Windows and iOS operating systems
  • Availability to be on call to support West Coast users.

EDUCATION and/or EXPERIENCE

  • Proven experience as IT support or similar role
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Basic understanding of computer systems (hardware/software), networks etc.
  • Good communication abilities
  • BSc/BA in computer science, engineering, or relevant field.

WORK ENVIRONMENT

  • Fast-paced environment with frequent interruptions. The noise level is low to moderate.
  • Interaction with customers and employees
  • Extended periods of sitting

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift
  • Day shift
Job IT Support in Brampton

StaffCLICK Personnel

Brampton