IT Support Coordinator

St. Marys
Job description

RESPONSIBILITIES:

  • Provide local and remote-user support;
  • Manage the change request system, new users, and termination forms;
  • Imaging and Deployment of end-user devices;
  • Ensure a constant communication with all service providers as well as with all levels of the IT organization;
  • Asset Procurement and Management;
  • Analyze, resolves and trouble shoots systems issues related to local area networks, data communications, printers, phones, and system security;
  • Setup and procure mobile devices for the region;
  • Execute on other tasks as determined by the Senior IT Manager, East region.

PREFERRED HIRING CRITERIA:

  • Technical diploma (College) in Business or Computer Science or equivalent disciplines;
  • Minimum Three (2) years of computer systems experience;
  • Experience in IT infrastructure and application support;
  • Working knowledge of common workplace software including LANDesk, Windows Server, VMware, Windows 10, Microsoft Office (365), Teams, Yammer, OneDrive, SharePoint
  • Bilingualism (French/English) is an asset
  • Experience supporting Business Critical Systems (ERP, MES, LIMS, CRM) an asset
  • Experience with ServiceNOW is an asset
  • Prior experience in a manufacturing environment or the corporate office of a manufacturing organization is an asset
  • Client focused approach and possess the ability to analyze and resolve hardware and software problems quickly and efficiently;
  • Demonstrated organizational and analytical skills;
  • Proven interpersonal, negotiation and oral and written communication skills;
  • Outstanding approach to teamwork, collaboration and communication;
  • Network knowledge and wireless technologies.

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