Job description

Looking for fun and engaging travel and luxury brand experts to become a travel and itinerary artists. We need people who can create amazing experiences for our ultra-high-net-worth members in our call center, no matter how big or small the request is. We are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed.

The Luxury Lifestyle Managers in our call centers have a rare set of people skills over the phone which allows them to tailor their service to customer needs.

Luxury Lifestyle Managers are masters of juggling many websites and applications open on their desktops while seamlessly speaking with the member.

Is it busy? A thousand times, yes. We are growing and have strict deadlines. At times it can get so busy you might forget to exhale but that’s ok because we’ve got your back and we’re always here to remind you to take a much-needed breather. We strive to create a workplace for our Lifestyle Managers that encourages community, results, and growth.

We aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. One way we earn our members’ trust is by being available when they need us, 24 hours a day, 7 days a week. This means that our Lifestyle Managers work a 40hr schedule that includes working late, working weekends, and is adaptable to meet the needs of our members. Below are some of our benefits outside of Medical, Dental and Vision benefits.

  • Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:
  • Hybrid and possibly fully remote position based on performance
  • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
  • 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
  • Sabbatical every 5 yrs. of work.
  • Tuition reimbursement
  • Full catalog of learning modules that cover a wide range of categories. for personal and professional development
  • Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
  • IATA card after 90 days which gives access to travel discounts
  • Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
  • Working Holidays: Ability to work from any of our 23 global offices for a short period of time

Last, we're looking for someone who matches our approach to life in general. We need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives.
If you feel you are interested we'd love to talk to you.

Job Types: Full-time, Part-time
Part-time hours: 40 per week

Pay: $25.00-$30.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • If hired can you work for 6-8 weeks M-F for the training period?
  • How many years of luxury or ultra-high-net-worth customer service experience do you have? What company was this and what did you do for them?
  • Are you authorized to work in Canada?

Experience:

  • Travel: 2 years (required)

Work Location: Hybrid remote in Toronto, ON



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