Job Manager, Campus Store in Toronto

Manager, Campus Store

Job description

At George Brown College, we are committed to maintaining safe learning, working, and living environments for all members of our community. For our latest updates related to COVID-19, please visit -”.

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

Reporting to the Senior Manager, Business Services, the Manager, Campus Stores is accountable for the financial viability of store operations and provides leadership for the procurement of textbooks, computer products, and supplies, for sale to students, staff and general customers of the College. The incumbent will manage the long-term and short-term operations of four physical stores and on-line sales, through effective negotiation with suppliers, and effective supervision of staff. The incumbent will be responsible of all operational issues ensuring that the Campus Stores perform meeting the College’s key strategic objectives.

  • Leads Operational Planning and Business Growth; prepares annual business plans to grow the business; performs analysis and implementation of new revenue sources, products, margin improvements.
  • Negotiates with vendors for pricing terms and conditions eg: publishers, merchandise suppliers and with internal and external business partners for non-contractual services and pricing.
  • Oversees store operations; including security systems and theft prevention protocols, prepares and approves Campus Store donations and bursaries.
  • Implements processes for improved customer service and provides daily guidelines and monitors actions of the buying team, sales floor staff, receiver, and webmaster.
  • Responsible for Finance and Fiscal Administration; prepares annual revenue and expense budgets monitors and approves expenditures, controls inventory returns.
  • Analysis and control of monthly sales reports, bank deposits, leads bi-annual physical inventory control and communication with auditors; monitors and controls credit balances with suppliers.
  • Responsible for staff management; hiring, training, coaching, and performance management of Merchandising Manager, full time and part-time employees on all campuses; prepares weekly staff schedules; monthly meetings and training sessions in the context of the College’s collective agreements and related college policies and procedures.
  • Marketing and Merchandising; works closely with Merchandising Manager to plan store layouts, product display, book fairs, author readings, and off-site sales events; approves major store and e-commerce layout changes; approves advertising programs, and approves use of print and on-line ads; leads new and innovative merchandising methods.
  • Client Services; presents Campus Store awards to students; corresponds with customers; Student Association executive, academic departments regarding operational concerns, new initiatives, and policy decisions; confers with suppliers to negotiate pricing and resolve issues; liaison with external associations such as CRC (Campus Retail Canada), CSC (Campus Stores Canada), NACS (National Association of Campus Stores) to provide input on broader policy and purchasing decisions, and provide operational data.
  • Other related duties as assigned.

What qualifications do you need for this role?

  • Three year diploma or degree from a recognized post secondary institution in a related field with demonstrated familiarity regarding business trends of bookstores.
  • A minimum of five years of directly related experience managing large retail store operation.
  • Experience providing exceptional customer service with excellent negotiation management skills for the development and optimization of supplier relationships.
  • Experience working in a unionized environment is an asset.
  • Excellent interpersonal skills and strong written and verbal communication skills.
  • Superior conflict resolution skills.
  • Excellent customer service, interpersonal and oral and written communication skills with the ability to develop positive working relations across multiple business units.
  • Ability to deliver high quality documentation paying attention to detail in the environment of tight timelines is required.
  • Demonstrated leadership in delivering excellent service to others as this is key in supporting the success of our students and the College.
  • Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
  • Flexibility in adapting to change and in participating in consultative decision-making processes.


  • If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
  • Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.

Closing: Open until filled

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact [email protected] and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website at

Job Manager, Campus Store in Toronto

George Brown College