Job Manager, Intake in Toronto
Job description

Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Title: Manager, Intake

Rogers is seeking an Intake Manager, as part of their IT Data PMO team. Reporting to the Director, Program Management, this individual will be responsible for managing the intake process for new business requests, ensuring that all necessary information is gathered and processed in a timely and efficient manner. This includes managing a BSA, and coordinating with other teams/departments to ensure business teams receive the appropriate services and support.

What will you be doing...

  • Manage the Data PMO intake process for new requests with a data impact, including gathering and processing all necessary information and documentation related to that request

  • Collaborate with Rogers Enterprise Data & Analytics (ED&A) portfolio managers to review intake demand requests, assign demands for assessments and own/manage demand review meeting(s)

  • Monitor and report on intake performance and make recommendations for improvements

    • Analyze demand intake information to provide reporting, insights, and recommendations – gather and format data into regular and ad-hoc reports, and dashboards.

  • Ensure compliance with all relevant processes

  • Manage relationships with business and key stakeholders – communication of process, status, and assessment results back to business

  • Implement process improvements including updates to the Intake process, the development of SLAs, creating a demand roadmap, demand prioritization and status reporting.

  • Collaborate with IT cross-functional teams such as Data Governance, Architecture, and Delivery to optimize the intake process

  • Coordinate with other teams across Rogers to ensure they receive the appropriate services and support, and have awareness of the Data PMO intake team and process

  • Coach and support BSA, while building BSA competencies and skillset. Provide mentoring, support, and training as needed

  • Support documentation of requirements and Jira ticket updates

    • Ensure demand tickets in Jira are up to date with all relevant information, documents and capture dates, notes and next steps

  • Establish and maintain governance between Engagement Management, PMO Intake, and Delivery Teams – for awareness, process creation and decision making

  • Continuously align with senior management on overall strategic vision, product delivery roadmap and user story design, development and completion oversight

  • Establish and maintenance of standard processes, SLAs, communication, and templates for business analysis/business systems analysis practice and adherence to IIBA methodology and processes

What you have...

  • Undergraduate degree in Business, Computer Science, or equivalent experience.

  • 3+ years of experience in intake management or a related field

  • Jira and Confluence knowledge is an asset

  • Strong organizational and analytical skills

  • Ability to work in a fast-paced environment

  • Experience with Software Development Lifecycle methodologies (Waterfall and Agile).

  • Knowledge and experience of how to gather technical and business requirements to support +/-100 assessments

  • Ability to quickly grasp new ideas and solutions and communicate effectively with colleagues (business and technical staff) and end users.

  • Excellent decision-making, problem solving, verbal and written communication skills; interpersonal and organizational skills.

  • Creative problem-solver with strong process orientation, superb documentation skills, and communication skills

  • Ability to build relationships, work collaboratively, and resolve problems with people at all levels in the organization.

  • Familiarity with cloud technologies (AWS, Azure specifically ADF, Databricks, Event Hubs, Storage Accounts, Key vaults, Synapse and or other equivalent Data Warehousing appliances) is an asset

  • Experience within the Telecommunication industry is an asset

  • Understanding of data structure principles and data platforms is an asset

  • Understanding of SQL, at least one Programming Language, ETL technologies, databases, and big data platforms

Core Competencies:

  • Customer service orientation; teamwork and collaboration; adaptability; initiative; analytical thinking.

  • Role-Specific Competencies: Business Analysis; innovative design skills, problem-solving; workflow analysis; project management, documentation, stakeholder identification, and management

  • Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience.

  • Flexible and possess a willingness to take on new projects/roles and to contribute to the team's success in a variety of capacities.

  • Self-starter with the ability to multi-task effectively and independently within a fast-paced environment.

Full time

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 283519
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @
Together, we'll make more possible, and these six shared values guide and define our work:
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what’s right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment
Posting Notes: Digital & Technology

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Job Manager, Intake in Toronto

Rogers Communications Inc.