Job Mortgage Administrator in Toronto

Mortgage Administrator

Job description

Company Overview

IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to its over 20,400 personal and business members, whether online, by mobile or in branch at its eight locations in the Greater Toronto Area. To learn more, visit

Job Overview

Mortgage Administrator is responsible for performing specific functions of the mortgage life cycle and related products. These functions are required in order to maintain a performing mortgage asset and ensure customer satisfaction.

The roles within the mortgage administration team include but are not limited to processing renewals, follow up on payments past due, processing payments, producing mortgage statements, funding mortgages, administering tax payments, document preparation and retention, updating mortgage documentation, updating mortgage life insurance and file management. The administrator is expected to be an expert or specialist in the functions they are accountable for.

What You’ll Be Doing

Working closely with the rest of your team, your responsibilities will include:

  • Ensure mortgage/loan files are complete and accurate.
  • Update and maintain various reports for tracking purposes.
  • Prepare and issue various types of statements and documentation.
  • Process mortgage payments and renewals.
  • Follow up on payouts past due; resolve client discrepancies and short payments.
  • Monitor, maintain and reduce delinquency of assigned accounts by proactively making collection calls, sending written correspondence and documenting all collection activities.
  • Investigate problems with Tax bills, escalations, late penalties.
  • Process entries for newly approved credit facilities on the banking system.
  • Plan, track and execute mortgage discharge documents for registration.
  • Obtain valid property insurance binders or policies and store in a centralized database.
  • Process transactions on the mortgage system
  • Manage inbound and outbound calls, emails and faxes.
  • Perform other duties as required.

Who We’re Looking For

The successful candidate is someone who is passionate about the mortgage industry, is committed to customer service excellence, and enjoys multi-faceted role. This individual also meets the following qualifications:

  • At minimum, 1-2 years of work experience in the mortgage administration or lending role, in the financial services.
  • Post-secondary education with focus on mortgages and real estate considered an asset.
  • Very good English communication skills, both written and oral.
  • Effective organizational, priority setting, negotiation, interpersonal, team player, attention to detail and time-management skills; ability to multi-task and work with strict deadlines.
  • Strong analytical, reasoning and problem-solving skills.
  • Strong work ethic skills; be self-motivated; take ownership, accountability, and initiative; work well under pressure.
  • Strong data entry and basic accounting skills; ability to balance cash and perform calculations.
  • Experience with MS Word, Excel, Outlook; prior experience with DNA banking system considered an asset.

Working Conditions/Physical Effort

  • Professional, team-oriented, office environment.
  • Standard corporate business hours based on 37.5-hour work week: Monday to Wednesday from 9:00 am – 5:00 pm and Thursday to Friday from 9:00 am – 6:00 pm; ability to work overtime, if required.
  • Ability to work at our Toronto (2900 Dufferin Street) and Etobicoke (5300 Dundas Street) locations.
  • The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to: sitting, considerable use of computer and phone, seldom moving of items of up to 25 pounds in weight.

How to Apply

If you think you have what it takes to be a successful member of our team, please submit your resumé.

IC Savings is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

IC Savings has implemented Covid-19 vaccination policy, requesting all employees, including new hires, to be fully vaccinated. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code, and the Company will provide suitable accommodation, whenever possible, to individuals who cannot be vaccinated due to disability or other grounds protected by the Code.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent


  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site gym
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care

Flexible Language Requirement:

  • French not required


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Shift availability:

  • Day Shift (required)

Work Location: One location

Apply Job
Job Mortgage Administrator in Toronto

Italian Canadian Savings and Credit Union