Job description

About you:

You are someone who has a strong ability to think critically and see all options even when others don’t, you have an eye for detail and exceptional operations acumen. You take a thoughtful, logical approach to problem solving while understanding the need for urgency within a sales organization.

As part of the QFS team, you have the ability to work independently within the parameters provided, have strong follow through skills, and strong people skills . You bring a polished and professional business savvy and your ability to juggle multiple tasks at once is top-notch.

You bring values that align with the QFS brand, you take a balanced approach to decision-making that considers fact and company culture.

Responsibilities:

Facilities Management:

· Responsible for decision-making and execution as it relates to office operations

· Landlord liaison and negotiation of new leases, renewals and maintenance

· Point of first contact for staff and advisor on facilities issues

· New office set up, existing office modifications, office relocations, and subletting

· New furniture sourcing, purchasing and installation

· Manage facility issues – construction, repairs, and cleaning

· Parking allocation and reconciliation with staff and landlords

· Managing advisor occupancy: office, cubicle rentals, and rent increases

· Manage office keys, pass-cards, and security access

· Maintain vacant office/cubicle occupancy listings

· Copier and postage machine equipment leases

· Disposal and recycling of electronic equipment and furniture

· Ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware and software

· Develop ideas for greater operational efficiencies through technology and process efficiencies

Technology Management:

· Primary point of contact and liaison for technology support team

· Provide support in the development of various cost models for people, premises, and overall operations

· Manage hardware and software requirements for the organization

· Management of software license subscriptions for users and enterprise software

· Manage internet service provider and contracts

· Manage VOIP and PRI phone systems, provider and contracts

· Trouble shooting and repair of technical issues for staff and advisors

· Software user support

· Implementation and compliance of IT policies

Regulatory, Insurance and Administration

· Ongoing jurisdictional registration and return filings

· License registration and renewals

· Facility, E&O corporate insurance, and Advisor commercial insurance

· Onboarding and offboarding related to Operations

· Manage office supply vendor including business card and stationery purchasing

· MGA/AGA acquisition support and special projects as assigned

Qualifications and behaviours:

· Minimum 10 years of office management experience

· Experience in the financial services industry preferred

· Operations Management Program, or equivalent

· Proven office management skills

· Top-notch Excel skills, managing data and lists

· Excellent time management, prioritization and multi-tasking skills

· Attention to detail and problem-solving skills

· Excellent written and communication skills

Job Types: Full-time, Permanent

Salary: $60,000.00-$70,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in North York, ON

Expected start date: 2023-03-13