Outreach and Communications Advisor

Job description

We welcome applications via email only. Applications submitted directly through Indeed will not be considered.

This is a re-posted position.

Contract Type: Full-time (position funded through September 2023. Work is ongoing to secure funding beyond that period.)

Start Date: October 2022

Location: Remote within the Greater Toronto Area

Closing Date: October 17, 2022 at 5:00 pm EST

Hours of Work: Flexible

Salary: $55,000 - $65,000, commensurate with experience and qualifications

Benefits: A generous benefits package will be made available following the end of the three-month probationary period, which includes health and dental benefits, AD&D, Long-term disability and life insurance. Group and individual professional development opportunities are also provided to staff.

Paid time off: Four weeks (20 days) of paid vacation are provided and CERA typically closes between Christmas and New Year’s Day, providing a handful of additional paid days off for staff to rest and recharge. 10 paid days are also provided to use for personal and family illness, injury or medical emergency.

Application Method: Cover letter + resume as one PDF document. Shortlisted candidates will be invited to complete an assignment and to participate in an interview. Please see instructions below.

About Canadian Centre for Housing Rights (formerly CERA)

CCHR is one of Canada’s oldest charities working to advance the right to housing in Canada. Founded in 1987, CCHR has worked tirelessly for 35 years at the intersection of human rights and housing. We are one of Canada’s leading NGOs working in the area of social and economic rights. CCHR works to advance the right to adequate housing by:

· Serving clients to help them stay housed: We provide free services to tenants facing eviction and human rights violations in their housing, and we are experts in these fields. Each year we provide services to over a thousand tenants and we are highly effective in ensuring that some of the most vulnerable renters remain in their homes.

· Providing education and training about housing rights: We provide public education and training on housing rights and human rights in housing to diverse groups across Ontario, reaching approximately 1,000 people annually. We work with community partners to train individuals and communities about their housing rights and how to assert them, and we engage with landlords to educate them about their obligations as housing providers.

· Advancing rights-based housing policy: We advance rights-based housing policy through research, policy development, advocacy and litigation across Canada. Notable achievements include setting a legal precedent preventing landlords from discriminating against renters who receive social assistance, launching a constitutional challenge against the federal government for failing to take action against homelessness, and coordinating the Right to Housing Toronto Network (R2HTO).

Working at CCHR

CCHR is a collaborative and cross-functional team of about 30 motivated professionals working across Canada, linked by our commitment to advancing the right to housing. We are in the second year of our strategic plan, which prioritizes organizational growth, working nationally, developing innovative ways to engage communities and individuals to support their right to housing and building new, dedicated teams in the areas of policy advocacy, research and strategic litigation. CCHR’s four functional teams (Services and Education; Policy Advocacy and Communications; Research; and, Strategic Litigation) work collaboratively together to support each other’s work in identifying and executing innovative ways to advance the right to housing.

CCHR’s office is located at the Centre for Social Innovation (Spadina location), an exciting shared workspace that houses 250 non-profits and social innovators across multiple locations in downtown Toronto. It is accessible by transit and offers substantial opportunities to network with like-minded people and participate in a mission-driven, innovative community through various events. CCHR’s team works remotely, but our office has several workstations which are available to staff who would like to work from the office on a part-time or occasional basis.

About the Role

We are seeking a motivated and committed outreach and communications professional who is creative, strategic, and has strong network and community building skills to join our team and help us in our ambitious goal of advancing the right to housing for all. In this role, your ability to effectively navigate diverse stakeholder perspectives, tactfully facilitate meetings, communicate our impact and juggle multiple responsibilities under tight timelines is essential.

If you are a self-starter with demonstrated experience in network building, facilitation, and communications (within the housing and homelessness sectors is an asset), this could be the right role for you. Reporting to the Manager of Stakeholder Relations, the successful candidate will support CCHR’s outreach network building and communications efforts through:

Outreach and Network Building

· Supporting CERA’s outreach and network building efforts, with a goal of building capacity and commitment to advancing the right to housing across Canada.

· Developing and coordinating right to housing communities of practice to promote information sharing, collaboration, education and the development of right to housing best practices across the housing and homelessness sectors.

· Cultivating respectful and collaborative relationships with individuals, communities, networks and organizations who have or are working with those who have experienced housing precarity, homelessness or human rights violations in their housing.

· Facilitating and leading network meetings and other events and workshops on behalf of the organization.

· Liaising with directly impacted communities to translate community information and direction into concrete strategies and policy recommendations.

· Overseeing, developing, and facilitating community-based research, consultations, education, and information sharing initiatives.

· Representing CCHR at community meetings and events when appropriate.

· Performing other duties to support CERA’s stakeholder engagement efforts.


· Drafting original and engaging communications materials including press releases, statements, articles, project case studies, website content, social media posts and engagement, e-newsletters and other promotional materials, reports for donors and speaking notes.

· Supporting and managing, where appropriate, CERA's digital and social media initiatives across all platforms (LinkedIn, Twitter, Facebook, etc.) and CERA’s website, including developing content, frequent posting, community monitoring and digital engagement, metrics tracking and reporting.

· Contributing to and leading, where appropriate, digital campaigns to advance CERA’s policy advocacy objectives.

· Supporting the evolution of CERA’s website to serve as a tool for current and prospective donor engagement and education, and as a knowledge hub for the sector.

· Building relationships with key media contacts and identifying opportunities to proactively pitch stories through media outlets as appropriate.

· Supporting organizational participation in events including conferences, workshops, presentations and other speaking engagements.

· Monitoring sector news and trends and tracking CERA’s media coverage.

Required Qualifications

· A university degree or college diploma in a relevant field (e.g. communications, journalism, public relations, education or related fields).

· Minimum of 3 years of post-graduation professional experience in a role that includes outreach and/or community engagement within the housing and homelessness sectors and/or experience working with communities impacted by economic hardship or housing insecurity.

· Demonstrated experience with meeting facilitation and building collaborative and respectful relationships with community organizations, coalitions and networks, and/or the broader non-profit sector and working in close co-operation with volunteers, community members, legal experts, service providers, academia and/or researchers, and in a multi-disciplinary team.

· Outstanding written and oral communication skills in English and an ability to develop clear and compelling content for a variety of purposes (social media, e-newsletters, blog posts and articles, website copy, talking points, key messages, promotional materials) and a variety of audiences (impacted communities, partners, stakeholders, the general public, media, governments).

· Ability to take a project management approach to managing work, including developing and managing workplans, tracking and monitoring tasks and deadlines, and self-managing tasks and workflow.

· Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint), social media platforms (Twitter, Facebook, LinkedIn), and website content management platforms (WordPress)

· Proficiency in digital design software such as, Adobe Creative Suite programs (Photoshop, InDesign, Premier Pro) or Canva is an asset.

· Knowledge of the right to housing, human rights and housing law, and the housing and social services sector is an asset.

· Working proficiency in an additional language is an asset, particularly French.

Skills and attributes

· Outstanding organizational, analytical and problem-solving skills.

· Strong networking, presentation, and facilitation skills.

· Understanding of the housing and homelessness services landscape in Toronto, and appreciation of challenges faced by communities impacted by the housing crisis.

· Ability to multi-task, thrive in a fast-paced environment, and adapt quickly to change.

· Ability to work accurately under pressure with attention to detail and deadlines, and with minimal supervision.

· Flexibility and entrepreneurial spirit to accommodate high levels of responsibility and multiple and sometimes shifting priorities.

· Strong strategic thinking skills, political acumen, diplomacy, discretion, tact and good judgement.

We recognize and value the unique perspective that people with lived experience of poverty and/or precarious housing bring in addition to the skills and qualifications listed above.

To apply for this job

Applications should include a resume and cover letter in one PDF document and should be submitted by email to opportunities at housingrightscanada.com with the subject line: Application – Outreach and Communications Advisor.

At CCHR, we believe that a workforce that reflects the diversity of the communities we serve strengthens our ability to achieve our mission. We strongly encourage applicants of all genders, racial, ethnic and cultural backgrounds, sexual orientations, abilities, and with a range of life experiences to apply.

We are committed to full compliance with the Human Rights Code, the Accessibility For Ontarians With Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation. We will provide accommodation during the hiring process upon request and information received relating to accommodation measures will be addressed confidentially. 

We thank all applicants for their interest.

Only candidates selected for an interview will be contacted.

No telephone enquiries please.

Job Type: Full-time

Salary: $55,000.00-$65,000.00 per year

Application deadline: 2022-10-17
Expected start date: 2022-10-24

Canadian Centre for Housing Rights