Part-Time Retail Opportunity at Dufflet Pastries

Job description

Dufflet Pastries, a renowned Bakery Cafe in Toronto, is currently hiring for their retail location at 787 Queen St. W. We are seeking full-time and part-time team members. Come and be a part of the dynamic and vibrant Queen West neighborhood!

Duties and responsibilities:

  • Manage daily store operations, ensuring all products are well stocked and prep lists are being followed
  • Ensure customer orders are processed and inputted into system in a timely manner; track orders accordingly for pick up
  • Arrange courier services and third party pick-ups (i.e. Uber, Skip, etc.)
  • Calling customers to provide quotes on wedding cakes and other speciality items
  • Assist customers with questions and concerns; respond to customer phone calls/messages or email inquiries
  • Awareness of local market and retail area; support team to develop new customer opportunities and upsell product
  • Follow policies and procedures and complete administrative tasks competently
  • Manage store systems/processes to support sales goals and achieve operational guidelines
  • Maintain active communication with Manager/Assistant Manager to ensure familiarity with all special events, promotions or any ongoing maintenance issues
  • Monitor completion of daily and monthly checklists
  • Conduct inventory counts, completing necessary documentation
  • Awareness of internal contacts in emergency situations and respond accordingly as these arise
  • Maintain product availability; merchandising and ordering bakery/suppliers as directed
  • Abide by all health and safety protocols and required food handling procedures
  • Maintain store cleanliness and organization

Ideal applicants must have:

  • 2+ years retail sales experience
  • Excellent customer service skills; strong command of the English language
  • Able to multitask and make quick decisions
  • Positive attitude to be part of a winning team
  • Strong work ethic
  • Detail-oriented
  • Background in pastries and desserts is an asset as well as “Smart Serve” certified
  • Flexible work schedule; work Tuesday-Sundays (8:30 AM - 6:00 PM); able to work during holidays and weekends
  • Computer skills – Word, Excel, Touch screen cash register

Interested applicants are asked to forward a copy of their resume for consideration for consideration. Pay rate is commensurate with experience. We thank all applicants for applying; however only those selected for an interview will be contacted. No agency or telephone inquiries please.

The company is an equal opportunity employer and is committed to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Job Type: Part-time

Salary: $16.00-$19.00 per hour


  • Day shift

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)


  • Customer service: 2 years (required)

S+C Partners LLP