Job Provincial Virtual Walk-In Navigator in Toronto

Provincial Virtual Walk-In Navigator

Job description


Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families. With a range of community, residential and treatment services our work helps to strengthen social and emotional well-being for culturally diverse clients to reach their full potential. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 23 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, visit our website at


The Provincial Virtual Walk-in Navigator provides in the moment service planning and navigation into mental health and wellness services for children and youth experiencing complex and multiple mental health concerns, and their families to enable timely and seamless connection to needed services. The Navigator collaborates extensively with multiple stakeholders, including Brief Services Counsellors at Lead Agencies and Core Service Providers, across the province of Ontario in supporting youth and families to access the right services, at the right time closest to their home location.

Salary range:
$54,926.26 to $63,962.43 per annum

$30.18 per hour to $35.14 per hour

Benefits: Competitive Group Health Benefits, Defined Contribution Pension Plan.

These positions will be fully remote.

This position is represented by OPSEU local 567.

3 positions available. 1 full-time permanent, 2 part-time permanent

2 positions are designated bilingual (French and English)

Current hours are a rotation between the hours of 9AM – 8PM Monday – Saturday with the intention of expanding to increased hours and days.


  • We have a collaborative and supportive Senior Management Team.
  • We provide a competitive Group Health Benefit and Pension Plan.
  • We provide opportunities for growth and professional development.
  • We have a diverse and inclusive work environment with staff who speak multiple languages and dialects.
  • We are committed to providing an equitable and inclusive environment where our team members and clients can thrive.
  • We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.


  • Engage with child/youth and family and co-create a service plan, facilitate access to programs and services
  • Ensure clients who require access to ongoing services have support in accessing the most appropriate services as close to their home as possible.
  • Work with clients to understand and determine the most suitable service, agency and location to support the client and family in receiving additional services not provided by the Virtual Walk-In
  • Educate families about mental health and relevant services and ensure that they understand all options available to them.
  • Partner with clients and empower them to make informed choices, support service entry, transition and service discharge/re-entry planning depending on the phase of treatment and the individualized needs of the client/family
  • Facilitate the next step of the client journey by contacting the selected agency to refer child/youth and family to services, review the service intake requirements, complete forms and consents required, complete any Screeners and/or Assessments required.
  • Develop pathways to provincial intake models to support the transition from the virtual clinic into regional and local intake services.
  • Partner with Indigenous service providers and others to ensure appropriate access and intake services are available for those clients who identify as Indigenous/Aboriginal/First Nations, Inuit, Metis.
  • Connect with other service navigators and centralized intake models to share resources and best practices. Share learnings or emerging practices with team for continual improvement in system navigation and best practice standards.
  • Act as an educator/spokesperson/advocate on behalf of clients and families to funders, stakeholders, intersecting sectors, partners, and others, as needed


The following education, professional memberships and knowledge are a requirement for this role:

  • Bachelor’s degree in Child and Youth Work/Counselling, Social Work, or a related field
  • Minimum 5 years of professional experience
  • Experience working with electronic referral systems or electronic medical record systems
  • Experience and passion for working with children and youth and their families
  • Extensive knowledge of mental health disorders and diagnoses
  • Familiarity with and exposure to the Diagnostic and Statistical manual (DSM)
  • Ability, ease and comfort in engaging and coordinating across sectoral teams when necessary.
  • Highly self-directed with excellent organizational and time management skills.
  • Ability to embrace working with the families of youth, not simply the youth.
  • Cultural sensitivity and an openness to consulting with and bringing in relevant cultural supports as /when needed.
  • Knowledge of specialized resources i.e., Transitional Age Resources, etc.
  • Excellent youth/family engagement and rapport building skills with an understanding of client-centered care.
  • Advanced skills in verbal and written communication with well-developed listening skills and an understanding of motivational interviewing.
  • Ability to complete required client documentation in a timely manner that adheres to PHIPA standards.
  • Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
  • An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
  • Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.


While not required, preference will be given to candidates with the following:

  • Functional computer and client information system knowledge.
  • Knowledge of the cultural diversity of communities served by the agency.
  • Knowledge of and passion for working with marginalized, racialized and/or LGBTQ2S youth is preferred.
  • Knowledge and understanding of mental health and addictions services across Ontario.
  • Strong Understanding of barriers to virtual care in children and youth
  • Experience working with platforms that support electronic referrals such as OCEAN E-Referral


With health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

  • Full vaccination against COVID-19 or have received an exemption from the organization’s policy.
  • A Vulnerable Sector police check.


Please submit a cover letter and resume outlining which position you are interested in (bilingual English/French, part time or full time), your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is December 7, 2022.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.

In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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Job Provincial Virtual Walk-In Navigator in Toronto

Strides Toronto