Job description

    Job Category: Policy, Planning & Research
    Division & Section: Employment & Social Services, E&SS Business & Financial Supports
    Work Location: Metro Hall, 55 John Street, Toronto
    Job Type & Duration: Full-time, Temporary (12 month) vacancy
    Hourly Rate: $42.09 - $46.12
    Shift Information: Monday to Friday, 35 hours per week
    Affiliation: L79 Full-time
    Number of Positions Open: 1
    Posting Period: 22-Sep-2022 to 6-Oct-2022

Job Summary:

To research and analyze information and data to inform and support policy and program development, planning and implementation. Collects, analyzes, interprets and maintains research reports and related documents utilizing statistical, economic and service delivery data.

Major Responsibilities:

  • Conducts research and jurisdictional reviews on topics involving collection of information from sources such as other levels of government, libraries, public databases, other divisions, community agencies, and global organizations. Conducts literature searches and utilizes other social, economic and scientific research methods. Develops and administers questionnaires, surveys and other tools for gathering of business information.
  • Collects, analyzes, evaluates and interprets information/findings to develop recommendations for improvement to existing Divisional projects, policies and services and to inform and support the development of theories, concepts, tactics and objectives for new Divisional projects, policies and services.
  • Provides policy and program analysis and research support on a broad range of economic, business and strategic infrastructure and service delivery issues.
  • Writes reports for management based on research. Documents findings, supporting data, recommendations, options and theories. Prepares and co-ordinates briefs and summary reports on subjects such as legislative/regulatory changes, research information and implications and/or risks of findings and program recommendations.
  • Prepares abstracts and summaries of studies using a range of analytical techniques such as statistical, economic, scientific and qualitative.
  • Prepares ad hoc reports from various existing subsystems to support program delivery
  • Provides research support to other divisions, Councillors, task forces and committees by locating and providing information requested. Circulates data throughout the Division in support of operational mandate.
  • Develops and sets up computer applications to store and retrieve data (e.g., census information, library catalogues).
  • Queries and analysis of Social Assistance Management System (SAMS), extract data for tactical reporting and research purposes.
  • Maintains electronic library to support unit operations e.g. research data, statistics, acts, books, periodicals, reference material and council minutes. Collects, purchases, indexes/catalogues and files material. Modifies/develops reference system.
  • Attends meetings with staff, networks with other units, divisions, different levels of government, other divisions and community agencies. Participates in problem solving and development of solutions.
  • Provides accurate and timely statistics, data analysis and related insights.

Key Qualifications:

Your application must describe your qualifications as they relate to:

  • Post-Secondary degree or diploma in the area of social sciences (social work, social policy, sociology/social psychology, social anthropology) or related discipline, or the approved equivalent combination of education and/or experience.
  • Experience in managing and coordinating research and program delivery projects that involve multiple stakeholders, including the tracking, collecting, summarizing, analyzing and reporting (oral and written) of research findings.
  • Experience in the design of surveys and other mechanisms to gather information to support policy/program development and delivery.
  • Experience with qualitative research methodology and practices that include the management of electronic databases, data manipulation and related software analysis packages.
  • Experience using Word, Excel, Access, Power Point, MS Project.

You must also have:

  • Strong organizational, project management and business analysis skills to optimize and coordinate resources to achieve desired results.
  • Ability to analyze data, and query on an ad hoc basis (eg. using SPSS).
  • Knowledge of Oracle Discoverer and PLSQL would be an asset.
  • Strong interpersonal skills with the ability to work effectively with all levels of staff and internal / external stakeholders with a high level of flexibility to deal with rapidly emerging situations and support collaborative working relationships.
  • Ability to work independently or in a team environment, including engaging all stakeholders in information gathering, problem-solving and issue resolution.
  • Well-developed verbal and written communication skills with an ability to prepare reports and statistics within tight deadlines and appropriately tailored to target audiences (e.g. Senior leadership, Council, internal partners, funders, etc.).
  • Ability to undertake research with vulnerable / high risk individuals and groups using appropriate approaches and methodologies.
  • Sound knowledge of legislation, regulation and policies governing social assistance, employment supports and the relationship with the provincial government.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.


City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.


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