Job Service Advisor in North York

Service Advisor

North York
Job description
What to Expect
  • This opening is for a full-time position

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the detail of every vehicle prior to delivery
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You’ll Bring
  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail automotive service experience, preferred
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Must have two years of driving experience
Compensation and Benefits

Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Full-time Employee Benefits
As a full-time Tesla employee, you will receive:

  • Full benefits from day 1 for you and your eligible dependents
  • Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
  • Vision & Dental Insurance
  • Company paid Life, AD&D, short-term and long-term disability
  • Employee Assistance Program,
  • Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
  • Employee discounts

Job Service Advisor in North York

Tesla

North York