Job description

POSITION: Retail Store Manager

Report to: Area Manager
Direct Reports: Assistant Retail Store Managers, Sr. Retail Sales Advisors, Retail Sales Advisors

Hours: Full Time Salary, 40 hrs per week, open availability required with ability to work evenings & weekends

They say it takes a village to raise a little one. Here at Snuggle Bugz, we are excited to be that village for new parents navigating those first stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to jump in and provide leadership to our retail talent.

Our Retail Store Manager will manage and develop a professional Talent of Retail Sales Advisors, Sr. Retail Sales Advisors, and Assistant Retail Store Managers to drive sales, provide excellent service to our Friends, meet company goals, and maximize store promotions and marketing initiatives.

Our Retail Store Manager is accountable to store KPIs, maintaining visual and operational standards and leading by example for company processes. They are able to balance floor leadership, administrative tasks, coaching, and sales on each shift – working with their Area Manager to ensure they are creating an engaging, rewarding, and environment of accountability.

They also provide support to our HQ Store Support Teams by sharing information from Friends so Snuggle Bugz can continue to grow.


  • Customer Service experience (Min 4 years)
  • Proven Leadership experience (Min 3 years)
  • Understanding of Retail KPIs (Sales/ADS/Email Capture/Labour Hours/Budgets)
  • Highly motivated and charismatic, energetic
  • Great Communicator (expected to communicate with Friends, Peers & Managers)
  • Proven history of working with peers & taking on a leadership role
  • Ability to be on their feet for 6 to 8-hour shifts
  • Ability to lift and/or move 50 lbs.
  • Self-Starter – ability to understand and execute tasks with minimal supervision
  • Min of 5 years of cash handling experience
  • Comfort with Point of Sale (POS)
  • Comfort & Understanding of MS Office programs (Excel & Outlook a must)
  • Comfort & Awareness of Social Media channels (Facebook, Instagram etc.)
  • Ability to connect and reach out to the community


  • Store Operations
  • Opening / Closing Store /Cashing out and balancing daily transactions
  • Firm understanding of Annual, Quarterly, Monthly, Weekly and Daily Sales KPIs and how Talent behaviors affect these KPIs
  • Managing Leadership POS functions (overrides, returns, resolution for customer service issues)
  • Loss Prevention – ability to understand and prevent fraudulent activities in the store. Understanding of LP measures that can be taken to ensure safety of Talent and Friends. Firm understanding of shrink and being accountable to shrink goals
  • Floor Leadership – driving team to achieve daily KPIs & complete Daily Tasks
  • Able to create a clear flow of information between HQ Support and store team
  • Organizing weekly cash deposits
  • Scheduling
  • Payroll
  • Supporting Weekly/Monthly Operations & Product Calls
  • Executing company processes
  • Lead by example for company standards: Customer Service, Personal Presentation, Processes
  • Responsible for ordering store supplies
  • Leadership
  • Interviewing/hiring
  • Supporting & executing onboarding/training of Talent
  • Coaching & motivating Talent
  • Completing administrative paperwork that accompanies the above
  • Supporting the resolution of Talent issues
  • Able to hold team accountable to goals/vision
  • Open and transparent communicator with team and their management
  • Able to mange their time and workload through delegation & direction
  • Ability to be held accountable & be part of the solution process for challenges faced in store and Retail Department
  • Product and Merch
  • Supporting the organizing/receiving/execution of shipments
  • Ensure replenishment is taking place
  • Managing Recalls & Informing HQ and Talent all steps have been taken
  • Damages
  • Supporting Store Allocation Process
  • Maintaining Store Visual Standards & Executing VCOMMs/Resets
  • Managing promotions & store window and in-store signage
  • Supporting annual inventory counts
  • Supporting Cycle Count process
  • Special Orders – ensuring pick ups/deliveries and closure of these orders are maintained
  • Community
  • Aware & a part of local Mom groups who influence our Friends
  • Support & Execution of Confidence Events
  • Support
  • Supporting Sister Stores with staffing, training, and knowledge
  • Supporting the execution of HQ events: Clearance Centre, Car Seat Day, Stroller Day

Additional duties and responsibilities may be added or modified as required throughout the course of your employment

Snuggle Bugz provides accommodations for applicants with disabilities, available on request during all aspects of selection process.

Job Type: Full-time


  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Store discount
  • Vision care


  • 8 hour shift
  • Weekend availability


  • Retail management: 1 year (preferred)

Work Location: One location

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