Student Support Advisor

Job description

Position Title: Student Support Advisor

Department: Student Support & Experience

Primary Purpose

Fleming College, Toronto Programs is a public college-private partnership between Fleming College and Trebas Institute, with academic delivery and student support services managed by Trebas Institute.

Trebas Institute, established in 1979, is a private vocational school with campuses in Montreal and Toronto and offers a broad range of programs in audio, film and television, business and technology as well as music, event and entertainment management. Our mission is to provide high-quality and accessible education and support services to maximize our students’ success and learning experience. We strive to achieve this mission through a commitment to excellence, innovation, interdisciplinary collaboration, as well as inclusiveness and diversity.

Specific Responsibilities

  • Monitor and respond to incoming student enquiries via email, telephone and in person, in an efficient manner with a continuous aim to improve the level of communication standards.
  • Continually develop and implement efficient communication processes and strategies to promptly handle and respond to large volumes of student enquires.
  • Record, organize and maintain a current database of detailed student communication and case records.
  • Quickly gain a thorough understanding of the FCT student journey, from pre-enrolment to graduation, and various departments, policies, and processes to provide students real-time answers to their questions, and where necessary, re-direct enquiries to the appropriate stakeholders.
  • Collaborate with internal staff from Student Support and Experience, and several other departments to coordinate flow and accuracy of student communication
  • Identify irregularities and/or trends in student communication and develop/implement recommendations to resolve issues
  • Assist in the development and production of communication materials designed for new students such as Orientations, Schedules, Guides, etc.
  • Perform additional communication tasks, administrative duties, and undertake special communications projects as assigned.
  • Coordinate and optimize the student flow on campus.
  • Actively participate in webinars, events, Q&As, info sessions (on campus and online) and collaborate in planning, organizing, and facilitating Student Support and Experience initiatives for students.

Position Requirements

Education and Experience:

  • Undergraduate Degree or equivalent combination of education and experience.
  • A minimum of two (2) years communication/reception/administration experience.
  • Working with students in post-secondary education setting is a valuable asset.

Knowledge and Skills:

  • Excellent telephone and in-person manner providing an exceptional customer experience with every interaction.
  • Excellent English written and oral communication skills.
  • Highly organized and efficient time management.
  • Ability to multi-task and prioritize.
  • Superb attention to detail and ability to meet deadlines; good record keeping and filing skills.
  • Proven ability to take initiative and work well within a team and independently.
  • Working knowledge of MS Suite

Job Type: Full-time

Salary: $31,000.00-$52,000.00 per year


  • Dental care
  • Extended health care
  • Vision care


  • 8 hour shift

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (preferred)


  • Bachelor's Degree (preferred)

Work Location: Hybrid remote in Toronto, ON

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Fleming College Toronto