- Supports the Business Licensing & Regulatory Services front line customer service counter by receiving applications and renewals from the public for business licences, right of way permits, and vehicle for hire licences; ensure accuracy and completeness
- Supports the Business Licensing & Regulatory Services Call Centre operation by providing information to the public both verbally and electronically
- Enters data into a database that is related to vehicle inspections, processes transactions for mobile business licensing, and provides information to the public
- Responds to inquiries through multiple channels including in-person, telephone, email, and regular mail, requiring a broad knowledge of the operational area and function, or refers to the appropriate personnel
- Prepares, researches, maintains, and processes documents; identifies and corrects errors
- Inputs, updates and maintains data; drafts correspondence
- Operates office equipment and computers, utilizing a variety of computer software applying speed and accuracy
- Prepares forms and other business documents by utilizing layout, formatting, and keyboarding skills
- Maintains filing and retrieval systems for records and documents
- Receives documents and applications, invoices, and monies from the public or other levels of government and ensures accuracy and completeness
- Receives, balances, and records payments; issues, processes, and prints receipts and documentation
- Reviews applications with respect to compliance and/or eligibility
- Receives and processes payments for licences and permits
- Issues business licences and permits
- Prepares, sorts, processes, collects, opens, distributes, and delivers mail
Your application must describe your qualifications as they relate to:
- Considerable experience working in a fast-paced front-line customer service and/or call centre environment.
- Considerable experience performing various clerical and administrative support duties.
- Considerable experience with computerized office systems e.g. POS machines, printers, etc.
- Experience using computers and a variety of software applications e.g. SAP, Microsoft Word, Excel, Outlook, etc.
- Experience in data entry, creating and formatting documents, reports, charts, and spreadsheets.
You must also have:
- Excellent conflict management and dispute resolution skills.
- Excellent keyboarding, proofreading, and data entry skills with emphasis on volume and accuracy.
- General understanding of current issues and trends in business licensing and the ability to respond to inquiries requiring knowledge of the operational/area/function.
- Ability to handle confidential and sensitive information with discretion and tact.
- General knowledge of the provisions of the City of Toronto Municipal Code as it pertains to Business Licensing and Regulatory Services.
- Excellent interpersonal skills with the ability to deal effectively with all levels of staff, councillors, the public and external contacts in-person, by telephone and in writing.
- Good organizational, analytical, and multi-tasking skills with the ability to meet deadlines and assess priorities.
- Ability to work effectively with other employees in a team-oriented environment and carry out instructions with minimal supervision.
- Good problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
- Ability to write in a clear, concise, and legible manner.
- Ability to use programs such as the Municipal Licensing & Standards Progress system, ICON (Integrated Courts Offenders Network), as well as the ability to conduct searches, such as the Ministry of Transportation (MTO) searches would be considered an asset.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.