Team Assistant, Part-Time

Toronto
Job description
Job Description:

At Home and Community Care Support Services Toronto Central by providing an accessible workplace, we want all of our employees to feel valued, appreciated, and free to be who they are at work. That is why we are intentionally committed to diversity and inclusion by providing an accessible and inclusive work place for all persons. We are strongly committed to include Black, Indigenous, visible minorities, Francophone, 2SLGBTQ+ persons, neurodiversity, women, national origin, ancestry, disability status, age, marital status, pregnancy, citizenship, all faiths, or any other aspect, which makes them unique, through recognizing each applicant through anti-racism and anti-oppressive practices to ensure equitable opportunity.

POSITION SUMMARY

Reporting to the Manager, Client Services, the Team Assistant will provide courteous, knowledgeable and prompt first contact for clients and callers to the organization. Responsibilities include responding to inbound information calls, inputting client referrals into the electronic form while the client is on the line, making outbound calls where necessary, providing appropriate resolution of the client’s concerns, providing information regarding Placement Services, and linking clients to other agencies, if Home and Community Care Support Services Toronto Central does not provide services.

This part-time position will work two evenings per week (4pm-8pm) and every other weekend for a seven hour shift on both Saturday and Sunday.


QUALIFICATIONS

  • Two (2) years of relevant experience.
  • Minimum of a post-secondary diploma or degree in the health or social services field, or equivalent experience.
  • Exceptional client service skills
  • Knowledge of the range of community resources and programs available to assist clients and their families, including long-term care facilities.
  • Detailed-oriented with excellent analytical, problem solving and organizational skills to meet deadlines and solve problems.
  • Ability to work in a busy environment, multi-task, take direction when necessary, and handle concurrent task without close supervision while maintaining a positive attitude in stressful situations.
  • Demonstrated reliability, adaptability, flexibility and accountability.
  • Computer literacy in a Windows environment is required, particularly Word and Excel.
  • Ability to deal sensitively with clients from a wide range of cultural, ethnic and socio-economic groups
  • Knowledge of medical terminology preferred
  • Ability to speak an additional language is an asset
  • Airs Certification is an asset

Home and Community Care Support Services

Toronto