Job description

Job Description

Company Overview

Over the last 65 years, Omcan has grown to become a leading supplier to the food service industry in Canada and the USA. Our success over these many years is directly attributed to our established relationships with all of our valued customers and through providing them with Diverse, Dependable and Proven products. Omcan continues to help our customers remain competitive. With associates in North America, and Asia, our global footprint continues to expand and we hold to the principal that customers benefit from the accessibility and familiarity of sales teams. In over 200,000 sq. ft. of warehouse space we stock over 5,000 quality food equipment and supplies for the food preparation market.

Check out this video to learn about and meet one of our current home-based employees!

We are proud to offer:

  • 3 Weeks vacation to start
  • Competitive Salary and incentives
  • A unique team spirit and culture: Family-Oriented!
  • RRSP/DPSP Plan
  • Continuing Education and Tuition Assistance
  • Comprehensive Health and Dental Benefits
  • Employee Referral Program

Title: Technical Customer Service Representative(Parts&service)

Major Duties and Responsibilities:

Make phone calls to customer or through email to assist them on their product issues and concerns as per service order or advice.

Provide technical assistance to customers over the phone like trouble shooting or recommend other solutions to resolve their technical issues and concerns.

Provide customer service representatives and sales representatives assistance on product issues and concerns including parts and technical information.

Provide technicians assistance on parts availability and location.

Inform and recommend corrections to the appropriate department concerned on discrepancies regarding product specification and information.

Receive returned items from customers and units for repair in SAP.

Properly and accurately document Return Authorization in SAP.

Safely transfer and move items to their appropriate bin locations.

Conduct a regular cycle count of items and parts.

Monitor and update demo units inventory including uploading of pictures and information in the company website.

Assist in picking and testing of demo units.

Assist in parts picking and serve as checker to ascertain that parts released corresponds to the appropriate Sales order.

Maintain working area safe and clean.

Perform other related duties as assigned

Minor Duties and Responsibilities:

Receive parts and move them to their appropriate bin locations.

Communicate with vendors regarding product issues and concerns including manuals, operation and specifications.

Perform assigned task in shipping department.

Operate lift trucks and forklifts as needed.

Communicate and resolve issues with internal departments as needed.

Job Types: Full-time, Permanent

Salary: $48,000.00-$50,000.00 per year


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care


  • 8 hour shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Bonus pay


  • Technician: 1 year (preferred)
  • SAP: 1 year (preferred)


  • Driving Licence (required)

Work Location: One location

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Job Technical Assistant &Support (Warehouse) in Mississauga

Omcan Inc