Job description
Job Description:
JOB STATUS & DURATION: Temporary 12-months
HOURS OF WORK: 35 hour workweek / shift work / variable hours
LOCATION: Hybrid Model – when working onsite, you will report to the location of Brampton Courthouse.
SALARY RANGE: 1ST STEP: $82,719.00 per annum
2ND STEP: $87,068.80 per annum
JOB RATE: $91,618.80 per annum

POSTING DATE: September 20, 2022
CLOSING DATE: October 3, 2022


Reporting to the Team Lead, IT, this position is responsible for the primary technology support and troubleshooting of all corporate wide information technology hardware and software. Research, plan, install, test and maintain new & existing software, including levels/revisions of desktop software and operating systems. Work as part of Project Teams to research, evaluate, test and assist in the implementation and support of complex client-server hardware and software solutions. Provide technical support to resolve complex issues referred directly by staff or through the IT Service Desk. Provide technical assistance and training in the functional aspects of hardware and software, act as technical resources and liaises with development, client support and other technical staff as required.

  • Plan, prepare, configure, implement, install, test, deploy and maintain technology hardware, software, operating and business systems.
  • Assist with determining strategies for the distribution of new software and new releases of desktop operating system software.
  • Undertake projects of a technical nature which would include; review and recommend configurations of desktop equipment & related peripheral equipment, evaluate software and hardware products from a technical perspective and provide recommendations towards future direction.
  • Investigate and evaluate various hardware and software products and make recommendations
  • Work as part of the project, implementation or support team for new products.
  • Update and maintain the fixed asset inventory of technology configuration items.
  • Assist with moves, additions and changes of computer and telecommunications equipment.
  • Create and maintain processes and standard operating procedures related to offered services.
  • Work as part of the team to evaluate, identify and resolve network and telecommunications technology related issues.
  • Respond to client inquiries and service requests.
  • Provide administrative support for corporate networks, applications and business systems.
  • Vehicular transport of necessary equipment to offsite locations via company vehicle or personal vehicle, pending company vehicle availability.
  • Provide technical assistance and training to staff at all levels including management & elected officials.
  • Identify technical training deficiencies.
  • Provide documented solutions to client requests and update information.
  • Trouble-shoot, analyze and resolve problems related to technology hardware, software and communications related queries.
  • Liaise with consultants, vendors, equipment manufacturers and engineering support staff concerning product direction, and expansion/modifications, technical support and maintenance.
  • Provide expedited support to VIP and Elected officials.
  • Perform other similar and related duties as assigned.


  • High school (Grade12) graduation plus an additional program of over two and up to three years in Computer Science, Computer Engineering, Technology or equivalent.
  • Over two (2) years, up to and including four (4) years experience in a technical support environment.
  • Must possess a valid Ontario G driver’s licence.
  • Information Technology Infrastructure Library (ITIL) Foundation Certification is an asset.
  • Demonstrated understanding of network technologies and in-depth knowledge of current operating systems and technology software.
  • Demonstrated ability to diagnose and troubleshoot desktop software, hardware or network communication problems.
  • Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
  • Ability to work independently or as part of a team.

Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Our recruitment process will be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105028 by October 03, 2022 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.