Job descriptionCompany Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.
Your goal in this position is to perform administrative, secretarial and receptionist support for the Emergency department in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.
On a practical level, you will
Support and adhere to Hospital policies and procedures
Communicate with staff, patients, and families, internal and external parties
Coordinate various interdepartmental activities and requests such as transportation of patients for tests, discharges and services required on the unit
Accept, coordinate and triage telephone calls and inquiries and processe them in an appropriate and timely manner
Assume responsibility for identification and advancement of issues and concerns with the Unit Administrator or Coordinator in a time sensitive manner
Compile and disseminate material/documents related to Program activity
Manage confidential information in a sensitive and professional manner
Maintain attendance/time reporting information and arrange appropriate relief including agencies
Transcribe physicians written orders in an appropriate and timely manner
Process online orders, notify appropriate staff, and specific departments as required
Support clinicians with system order entry functions
Process requisitions as required (blood work, CT, etc.), maintain documentation and follow up on outstanding information (e.g., test results, follow up appointments)
Maintain organization of admissions, discharges, outstanding orders and patient related information including kardex and medication information, dismantle charts and enter information electronically as required
Prepare statistics, reports and discharge instructions, photocopying, prioritizing and processing of information as required
Manage unit supplies, services and repair needs
Grade 12 diploma
A medical office assistant certificate or minimum one year comparable office experience with medical orientation
Experience dealing with the public in a fast paced environment
Effective written and verbal communication
Accurate minimum typing speed of 45 w.p.m.
Proficiency in required computer programs
Excellent organizational and problem solving skills
Ability to function in a busy environment and prioritize under stress
Ability to perform medical transcription
Maturity in dealing with all contacts
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Temporary position, 12 hours shifts, days and night shifts, in the Emergency Department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.
How to Apply
Think you're the right person for the job? Here's your first chance to show us why:
Ensure to meet the deadline - only applications received by the closing date will be considered.
We will review all applications and will contact those selected for an interview.
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.