Job description

Job description

We are looking for a Veterinary Assistant to join our staff! We are looking for a Veterinary Assistant to care for animals and support Veterinarians. The Veterinary Assistant works directly with the Dixie Road Pet Clinic.

Major Responsibilities:

  • Conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks
  • Maintain positive, cooperative relationships with other employees
  • Follow established hospital policies and procedures when handling client concerns and complaints
  • Greet clients and pets by name immediately upon arrival in a friendly and sincere manner
  • Provide compassionate care to patients and clients
  • Assist our Customer Service Representatives by performing administrative duties by answering client inquiries, scheduling appointments, recording messages for doctors and staff, and taking care of routine calls.
  • Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies.
  • Handle emergency situations by following established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners
  • Follow hospital policies regarding patient appointment admittance. Determine whether vaccines/tests are current. Recommend update of necessary vaccines/tests to clients when applicable. Add all vaccine and heartworm reminders onto computer to ensure client receives a phone call or post card on the appropriate due date
  • Prepare appointment rooms prior to scheduled patient visits
  • Weigh animals, assist with examinations and preparing vaccines
  • Notify Veterinarians and or Technicians of patient arrival. Relay all necessary information to the Veterinarians and Technicians
  • Keep accurate records and logs using Medical Terminology and abbreviations
  • Educate clients on Wellness Plans, Prevention
  • Discuss procedures with clients such as blood work, fecal samples, and cytology
  • Restrain animals during examinations, vaccinations, and emergencies
  • Clean runs and cages
  • Sterilize equipment and clean examination tables and rooms
  • Soothe upset or frightened animals
  • Observe animal behavior, monitor health conditions and report to the Doctor
  • Restock treatment rooms
  • Assist with surgical preparations and recovery
  • Prepare lab samples and requisition forms
  • Discharge patients which include entering all charges into the computer, reviewing the discharge instructions and medications. Ensure that future reminders and call backs are set up in the computer system for the patient.
  • Present clients with medications, instructions, new puppy/kitten kits and any other take home items
  • Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due
  • Accept payments from the client. Accurately process cash, cheques, charge card payments and credit account payments
  • Administer medication prescribed by Veterinarians, dispense medications including providing routine instructions to owners concerning prescribed medications
  • Perform over the counter selling of pet foods and supplies. Exercise a technical knowledge of products sold
  • Start order process for special order food/medication
  • Assist with unpacking, labeling, and stocking of hospital supplies
  • Ensure a smooth and timely flow of outpatient appointments from the check-in to the discharge
  • Assist with keeping the clinic clean, vacuuming, mopping, changing garbage, dusting, following daily, weekly, and monthly task lists
  • Assist in training and mentoring new team members
  • Perform other duties assigned


1+ years of Veterinary Assistant experience

Job Type: Full-time

Salary: $17.00-$20.00 per hour


  • 10 hour shift
  • Day shift

Ability to commute/relocate:

  • Brampton, ON: reliably commute or plan to relocate before starting work (required)


  • Veterinary Assistant: 1 year (required)

Expected start date: 2023-01-30

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Job Veterinary Assistant in Brampton

Dixie Road Pet Clinic