Servers in the VIP Lounge and auditoriums at Cineplex act as ambassadors for the VIP experience. Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed.
They accept orders directly from guests, while preparing drinks for all service areas. Servers deliver food to guests, collect payment, operate the cash register and clean their work area.
Working Directly with the Public – Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
Preparing the service environment – Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
Service food and alcohol to guests – Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
Communication of VIP experience - Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
Maintain a clean workspace –Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers.
Determining levels of service – Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol
- Positive, enthusiastic and professional attitude, and excellent communication skills
- Proven experience working as a server
- Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience
- Proven problem solving and quick thinking skills in fast-paced situations
- Math skills and computer literacy Knowledge of a second language is considered a plus
- Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks
- A flexible schedule that includes evenings, weekends and holidays
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
- Please upload your resume prior to the interview
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
Cineplex and entertainment go hand in hand. Across the board, known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.
It’s More Than Just Popcorn!
Now, let’s get to the good stuff! It’s not just about what you can do for us, let’s talk what we can do for you. Some perks that you can get working with Cineplex may include:
- Free Movies
- Tuition Assistance
- Employee Assistance Program for salaried and hourly workers
- Flexible Hours
- Free Popcorn on Shift
- Discounted Food and Beverages on Shift
- Opportunities to Grow Within Your Theatre and the Company
- Competitive Wages
- Official Movie Posters and Cutouts
- & Many more!
Diversity and Inclusion
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they're not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.