Job Workforce Management Specialist in Toronto

Workforce Management Specialist

Job description
Equivalent Experience



Verint Workforce Management Licenses and provisioning expert to walk through our provisioning process, RBAC, license usage. Make recommendations and drive deployment for clean up, updates to RBAC and provisioning processes. Work with the business and Helpdesk directly. Driven and independent to solution, action and deliver a balanced license cycle for Verint WFM primarily and other Verint licensing if applicable. Weekly management updates with escalations to roadblocks, PowerPoints, excel updates. Work with implementers, vendors, change mgmt. etc to get changes done. Work with existing manager. Assess CCaaS final architecture for Day 2 model and work with the Operational Day 2 modelling lead to input Verint requirements. 10 years + experience or equivalent. Contact Center experience and Verint expertise. ITIL a must.


Verint, licensing, provisioning, itil, clean up, fulfillment, operations management, workforce management software, Change management, call recording, speech analytics

Top Skills Details:

Verint,licensing,provisioning,itil,clean up,fulfillment,operations management,workforce management software

Additional Skills & Qualifications:

24/7/365, ITIL, incident, change, problem, huge portion that manage bell, 2 datacenters, genesys and oracle, DWE in the desktop,

Experience Level:

Expert Level

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Job Workforce Management Specialist in Toronto